Customer Support Engineer

3 weeks ago

Dublin, Dublin City, Ireland Kla Full time

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Customer Support Engineer
We are looking for a brilliant
CUSTOMER SUPPORT ENGINEER
based close to Dublin, Ireland.
Applicants should possess a relevant level 7/8 degree qualification and experience.
We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.
Responsibilities
Customer service activities associated with updating, troubleshooting, diagnosing, and repairing complex electro-optical and electromechanical equipment at customer sites.
Representing the company to the customer and ensuring customer satisfaction with the service provided.
Coordinating actions with customers to minimize downtime.
Preparing field service reports on customer support activities and providing documentation to other supporting functions on recurring problems.
Interfacing with technical support, headquarters engineering, and manufacturing engineering on maintenance procedures and equipment reliability.
Qualifications
Essential soft and technical skills include:
Good practical skills on electronic, electrical, pneumatic, optical, and fine mechanical assemblies.
Ability to read and work with engineering drawings, schematics, and technical manuals.
Excellent analytical problem-solving skills.
Good presentation and communication skills.
Proficiency in English (both written and spoken).
Level 7/8 Degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent.
An internship or short working experience in the semiconductor industry is a plus.
Availability for limited travel to other European sites on an exceptional basis.
Availability for extensive training periods in USA/Asia.
Proficiency with MS Office tools.
As part of the Customer Service Team, the successful candidate will be required to work a flexible shift pattern supporting the manufacturing environment, with a shift cycle allowance.
KLA offers a challenging, multinational environment at the forefront of high technology with a competitive package.
Successful applicants will receive formal training at one of our award-winning training centers in the USA, Singapore, or Taiwan.
Minimum Qualifications
Master's Degree with 0 years of related work experience, or Bachelor's Degree with 2 years of related experience.
Please be vigilant against fraudulent job postings or suspicious activity.
KLA does not ask for any financial compensation for interviews or employment, nor does it work with recruiters charging fees.
Confirm the legitimacy of any communication by contacting us directly.
Your privacy and confidentiality are our priorities.
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