Internal Key Account Manager

Job Title: Internal Key Account Manager Location: Medguards Head Office Reporting to: Internal Sales Team Lead Contract: Indefinite Duration Working Hours: Monday Friday 8 hours between 9:00 am-5:30 pm.
About Medguard At Medguard,everyrolematters.
Whetheryou'reinlogistics,customerservice,education,oroperations, your work helps deliver the exceptional service that exceedsour customers expectations.
We are a proudly Irish, family-owned company based in Ashbourne, Co.
Meath and one of Irelands leading suppliersofmedicaldevicesandconsumables.
Oursuccessisbuiltonstrongrelationships,mutualrespect, and a shared commitment to enhancing patient care.
Lookingforyournextopportunity?
Joinateamwhereyourcontributioncounts,yourgrowthissupported,andyourworkmakesa difference.
Aboutthe Role As an Internal Key Account Manager, you will play a pivotalrole in building and maintaining strong, trust- based relationships with our clients.
You will be responsible for understanding each customers unique needs,deliveringtailoredsolutions,andensuringanexceptionalcustomerexperienceateverytouchpoint.
Your expertise in sales and account management will help drive business growth, expand existing relationships, and support Medguards reputation for outstanding service.
Thisrolecombineshands-onsalesactivitywithproactiveproblem-solving, processimprovement, andclose collaborationwith team members across the business.
Youwill act as the primarypointof contact for your accounts and continuously seek opportunities to add value for both the customer and Medguard.
Principal Dutiesand Responsibilities Account Management & Customer Relationships Build and maintain trust-based relationships with a portfolio of major clients to ensure loyalty and satisfaction.
Acquireadeepunderstandingofkeycustomerneeds,requirements,andobjectives.
Serveasthemaincommunicationlinkbetweenkeycustomersandinternalteams.
Resolvecustomerissuesandcomplaintspromptlytomaintaintrustandsatisfaction.
Identifyandproposesolutionsthatalignwithcustomer objectivesanddrivemutualvalue.
Sales Operations & Business Development Play an integral role in generating new sales and expanding existing relationships.
Conductoutboundcallstopotentialcustomers, establishneeds,andpresenttailoredsolutions.
Makeaminimumof20telephonecallsdailyandengagewithatleast10newleads/prospects weekly.
Followuponsalesenquiriesandleadswithin24hours,ensuringtimelyandaccurate information is provided.
Worktowardmonthlysalesandrevenuetargetsassetbythe Sales Director.
Enterallrelevantsalesdatainto Medguards CRM(Net Suite),ensuringrecordsareaccurate and up to date.
Commercial Support & Collaboration Collaborate with internal teams to deliver seamless service and support to key accounts.
Gatherandsharemarketandcustomerintelligencewiththe Commercial Enablement Manager and purchasing team.
Represent Medguardattradeexhibitions,events,anddemonstrationsasrequired.
Supportthepreparationofdetailedproposaldocuments,oftenaspartofformalbidding processes.
Administration & Reporting Respond to incoming email, and phone enquiries within 24 hours.
Negotiate terms of agreements and close sales in line with company standards.
Maintain quality service by upholding organisational standards and confidentiality.
Identify product improvements or new opportunities by staying current on industry trends and competitor activity.
Review personal sales performance and strive to meet or exceed targets.
Participate in annual stock takes and attend team meetings, sharing best practices with colleagues.
Professional Development Maintainprofessionalandtechnicalknowledgebyattendingworkshops,reviewing publications, and building networks.
Participateinlearninganddevelopmentopportunitiestoenhanceskillsandsupportcareer growth.
Required Experienceand Qualifications Minimum2+ yearsexperienceinkeyaccountmanagement,sales,orarelatedcommercial role.
Proventrackrecordofbuildingandmaintainingstrongclientrelationships.
Experienceworkingwith CRMsystems(Net Suite)andproficiencyin Microsoft Office(Excel, Word, Power Point, Outlook).
Strongorganisational,communication,andnegotiationskills.
Abilitytoworkindependently,managemultiplepriorities,andhandleconfidentialinformationwith discretion.
Adegreeinbusinessorarelatedfieldisadvantageousbutnot essential.
Benefits 22 Days Annual Leave Becausework-lifebalancematters.
€250 Health&Wellness Subsidy Investinyour well-being,onus.
Group Pension Plan2%company matchwith New Ireland Assurance.
Deathin Service Benefit Peaceofmind with2xbasicsalarycoverage.
Employee Assistance Programme Confidentialsupportwhenyouneedit.
€250 Holiday Bonus Voucher Alittleextrafor your next getaway.
Accessto HSFHealth Plan Affordablehealthcarefor youandyour family.
Team Member Discount 10%overcost foranyofourproducts Learning&Development Opportunities Growyourskillswithaccesstotraining,upskilling,and career development support.
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