Cloud Infrastructure Manager

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Cloud Infrastructure Manager
role at
Aer Lingus
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Cloud Infrastructure Manager
role at
Aer Lingus
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Your role
The Cloud Infrastructure Manager will manage one of our Cloud Infrastructure squads from a technical, delivery & strategic point of view, with technical experience to help shape our ongoing cloud infrastructure strategy, leveraging the existing team to achieve a series of outcomes.
Your role
The Cloud Infrastructure Manager will manage one of our Cloud Infrastructure squads from a technical, delivery & strategic point of view, with technical experience to help shape our ongoing cloud infrastructure strategy, leveraging the existing team to achieve a series of outcomes.
Reporting into the Head of Cloud Infrastructure and Release Management, this is a role that will require technical understanding of the technology solutions within AWS, EI Tech and be able to work within Aer Lingus business processes and systems.
As a Cloud Infrastructure Manager, Your Responsibilities Will Include
Continue to evolve a self-managing team that will provide additional support to existing production support procedures across infrastructure, business and application support.
Collaborate with PMO, change management, QA, DBA and application teams.
Own regular status reports to management on application status and other metrics.
Collaborate with management to improve and customize reports related to production support.
Prioritize issues raised and resolve them accordingly.
Manage escalation and resolution of major service issues.
Escalate promptly to management and business partners regarding critical outages until resolution.
Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
Ensure resources are allocated to resolve problems/incidents.
Define and manage scope, budget, schedule, priorities and risk throughout multiple projects.
Constantly review new industry developments to explore advantages which might be utilised by Aer Lingus.
Is responsible for driving change within the department by examining processes within the team and across IT to ensure they are efficient and delivering satisfactorily to the other business units.
Ensures that the team and all its members develop within and across various technical skills which will improve resource utilisation and remove reliance on individual experts.
Will work co-operatively with other stakeholders within EI Tech to deliver Aer Lingus' business objectives.
Ensure succession planning by developing talent and communicating knowledge.
Ensure the optimum support structure is in place to maintain Operational Stability both in and out of hours.
Interpret business requirements from a wider perspective and recommend/propose the most appropriate technical solutions in line with industry advances.
Ensure plans for the team and technical projects are aligned with the business objectives within the other D&M Delivery Transformation Initiatives.
Establish and maintain a culture of review and continuous improvement in how we deliver services.
Your Qualifications And Key Criteria
We are looking for an individual with experience / qualifications in the following areas:
5-7 years leadership experience with a proven track record of successfully delivering projects
IT degree or similar
Experience working in a strong project governance environment and maintaining delivery
Able to maintain and develop top-level, internal and external relationships
Requires strong communications skills to deliver simple or complex information and understanding when each is where appropriate
Broad knowledge of the Airline Industry
Demonstrates ability to resolve problems at a management and technical level
Experience in work with and managing off-shore vendors
Strong knowledge of Cloud and Infrastructure as Code technologies such as Amazon Web Services (AWS) and Terraform
Good understanding of Networking (TCP/IP, QIP (DNS))
Experience in developing and managing large and small teams in a complex and global environment
Excellent verbal and written communication skills, to include proven report writing & presentation skills
Ability to influence and lead technical conversations with various service support groups
Drive and determination to deliver outstanding results
Sound understanding of the organization's business strategy and industry direction
Demonstrated ability to be a collaborative team player
Possess excellent analytical skills as well as the ability to be detailed and process oriented
Be in possession or be able to pass a strict airport security vetting procedure which includes a 5-year background check
Eligible to live and work in the EU
Hold a current unrestricted worldwide passport
Closing Date: 30th May 2025
At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals.
We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives.
We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status.
If you have any questions or require any accommodations to support you in your application, please contact us at
Division / Department
Digital & Information - IO & Architecture
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Airlines and Aviation
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