Senior Ux Researcher

3 weeks ago

Dublin, Dublin City, Ireland The Citco Group Limited Full time

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Responsibilities
Design and deliver research activities to explore opportunities, in a complex B2B environment
Develop service blueprints and user journey maps to surface and define transformation opportunities
Develop the centralized Research Hub as an enterprise asset, across divisions and disciplines
Collaborate with stakeholders to shape Citco's enterprise UX strategy, including Product Management, CX, engineering, and Marketing
Advocate for usability, design, and innovation within the organization
Mentor and guide Designers and other participants in research practice
About You
You are passionate about the impact of Design, dynamic, and results-oriented
Experienced in user research and design research methodologies, with a thorough understanding of qualitative and quantitative research concepts, including usability testing
Skilled in synthesizing research and presenting findings effectively
Portfolio of previous work demonstrating research methodology development
Bachelor's degree in Design, HCI, Cognitive Psychology, or related field
5+ years of experience in a UX Research role
Experience with usability testing frameworks, tools, and metrics
Experience using design systems to ensure coherent design practices
Beneficial: co-creation facilitation, financial systems experience
Our Benefits
We prioritize your well-being with benefits, training, education support, and flexible work arrangements.
Specific benefits vary by location.
We value diversity and encourage applications from people with disabilities, with accommodations available upon request.
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