Xdr Support Analyst

SRA's mission is to level up every day to protect our clients and their customers.
This begins with our team members and their experience.
SRA prides itself on maintaining a culture where team members have a shared sense of support and belonging, consistent with our It's Personal company value.
At SRA, we prioritize transparent career pathing, varied DEI programming and community groups, competitive benefits including mental health support, and an emphasis on a sustainable, healthy, and engaging work culture.
SRA has twice been named a Best Place to Work by the Philadelphia Business Journal.
These Essential Functions, Requirements, and Skills are guidelines.
If you are a candidate who does not meet this exact job description but can demonstrate excellent organization, attention to detail, professionalism, flexibility, and self-direction in your professional background, we hope you apply.
SRA values a diverse workplace and strongly encourages people of all backgrounds to apply.
Summary/Objective
The Support Analyst will join the SCALR XDR Support team, part of SRA's 24x7 managed detection and response service.
This role is responsible for supporting both internal teams and external clients by resolving support tickets, improving documentation, maintaining internal monitoring tools, and assisting in the review of client environments for data quality and performance issues.
This position offers exposure to modern cloud-native and security technologies and is a strong starting point for a career in IT operations, DevOps, or cybersecurity support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
Respond to support tickets related to infrastructure, data quality, and system performance
Escalate issues to internal engineering or client delivery teams as needed
Maintain and enhance monitoring tools that identify issues in client environments
Review client environments using tools such as Azure Data Explorer, Sentinel, and Cribl
Audit data pipelines and changes to ensure integrity, completeness, and accuracy
Document troubleshooting procedures and common resolutions in an internal knowledge base
Build and maintain small automation tools or scripts to improve team efficiency
Participate in a shared on-call rotation to support our 24x7 coverage model
Collaborate with engineering, architecture, and security teams to improve platform reliability
Maintain general cybersecurity awareness relevant to supporting a security operations platform
Supervisory Responsibility
Not Applicable.
Work Environment
This job operates in a professional office environment [or remotely as needed/required].
This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear; use hands to finger, handle, or feel; and reach with hands and arms.
The employee frequently is required to stand and walk.
This is a largely sedentary role.
Candidates with disabilities are encouraged to apply and email ****** with any questions.
Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of this role.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday 8:30am to 5pm.
Occasional evening and weekend work may be required as job duties demand.
Required Education and Experience
Punctuality and timely attendance to external client and internal stakeholder needs.
Familiarity with at least some of the following technologies: Azure Data Explorer (KQL), Microsoft Sentinel, Cribl, PowerShell, Python, or TypeScript
Exposure to ITIL-based support processes, including ticket management and escalation workflows
Strong troubleshooting, collaboration, and communication skills
Ability to work independently and as part of a global, fast-paced support team
Preferred Qualifications and Experience
1–2 years of hands-on experience in IT support, DevOps, or a related technical role (internships welcome)
Bachelor's degree in a relevant technical discipline or equivalent practical experience
Certifications in Azure, ITIL, or other related technologies
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity Statement
Security Risk Advisors is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind.
All employment decisions at SRA are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, marital or family status, veteran status, medical condition, or any similar category protected by law.
Study / Exam support if desired
Health / Dental Insurance
Employer matched pension contribution
Life Insurance / Income Protection
Annual performance related bonus
Hybrid after initial full onboarding and training period
Annual charitable donations to a charity of choice
Access to free mental health services
#J-18808-Ljbffr