Senior Systems Analyst

Overview

Looking to advance your career in Healthcare Information Technology or apply technical expertise to a field with opportunities to innovate? This role supports the implementation, integration, and ongoing support of the HRIS within UPMC's Global Technology Operations Centre (GTOC) in Europe, serving Ireland, Italy, and Croatia. Under the general direction of Applications Services Manager, the Senior Systems Analyst HRIS oversees the software management lifecycle for the HRIS across our EU footprint.

Primary responsibility is the ongoing assessment, design, development and implementation of HRIS applications and modules. The role analyzes information from multiple sources, distinguishes user needs from business needs, and partners with business users, project managers, consultants and IT leadership to optimize scope, benefits and risks of projects and manage stakeholder expectations.

Responsibilities

• System implementation and integration. Serve as the technical lead and business partner to internal customers throughout ongoing HRIS implementation.
• Serve as the liaison between HR, information services, external vendors and other stakeholders for HRIS design and implementation projects.
• Provide the project management team with identified risks, concerns and ambiguities discovered during requirements gathering; assist in developing solutions.
• Partner with project managers to complete requirements documentation in alignment with project schedules.
• Plan, coordinate and support user acceptance testing and subsequent deployments in coordination with other team leaders.
• Perform end-user and application support, solve problems, and resolve application function defects; provide systems and application training.
• Support HRIS integration with other UPMC applications/solutions (e.g., Payroll, Time and Attendance).
• System maintenance and innovation — Oversee and maintain the HRIS function, including configuration, development, maintenance, and upgrades; manage permissions, access, personalization and other system operations for HRIS users.
• Manage external interfaces, constraints, quality issues and non-functional requirements; document changes to baseline requirements through change control; develop test plans, release notes and user/training guidelines.
• Manage the application pipeline of requests, prioritizing with stakeholders and application workgroups.
• Develop and maintain robust upgrade/patching processes including testing and go-live decisions.
• Collaborate with business process owners and technical teams to develop, implement and manage Disaster Recovery (DR) solutions in line with Criticality and Business Continuity Plans.
• Perform vendor management, monitor performance, and escalate issues as required; facilitate end-user support escalations and root cause analysis in collaboration with the technical team.
• Design HR-centric workflows that reflect how HR operates and address common HR problems.

User support and training

• Provide technical support, troubleshooting and guidance to HRIS users.
• Collaborate with executive leadership and HR staff to identify system improvements and enhancements; recommend and implement solutions.
• Drive change management with regular communications and end-user trainings.
• Foster a team-first approach, coordinating with multiple teams to complete projects and initiatives.
• Performs additional duties and management responsibilities as assigned.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We offer a total rewards program that is competitive and provides growth opportunities, including compensation, benefits, performance recognition and work-life balance initiatives.

Compensation — base pay, performance-related pay and premium pay where applicable.

Benefits — fully paid maternity and paternity leave for new parents; pension plan; death in service benefit x3; critical illness cover (to age 66).

Development and Career Opportunities — opportunities for continued learning and advancement; work-life balance with enhanced annual leave and flexible working opportunities.

About UPMC

UPMC is a multinational academic medical centre delivering people-focused care. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh, UPMC operates internationally through its UPMC International division in Italy, Ireland and Croatia, providing access to signature services through an extensive network of facilities.

In Ireland, UPMC operates across Kilkenny and other locations with the Global Technology Operations Centre based in Kilkenny.

Qualifications & Experience

• Seven years of total related experience, including three years in a senior or lead role, or equivalent combination of education/experience.
• Degree or certification in information technology, software life cycle management, or significant training in enterprise-level applications maintenance.
• 5 years' experience implementing, supporting, and/or training on enterprise applications (e.g., Electronic Medical Records, HRIS/HR systems such as Cornerstone, Workday, PeopleSoft, etc.).
• Familiarity with HR policies to ensure HRIS meets organizational needs; experience with Cornerstone HCM Cloud or other HR systems preferred.
• Knowledge of GDPR, HR system implementation, and European HR system support.
• Off-hour support may be required; travel to UPMC sites will be required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care

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