Senior Systems Analyst

Overview Of Role

Looking to advance your career in Healthcare Information Technology or have you considered applying your technical expertise to a different industry that has endless opportunities to innovate? Healthcare is on the verge of major technological disruption and UPMC is leading the way by leveraging its vast global patient reach, and acclaimed health IT innovations. Working within the International Division of UPMC, a not-for-profit US-based academic and multinational healthcare system, you will play a critical role in the implementation, integration and on-going support of the Human Resources Information System (HRIS). This role will be based in UPMC's Global Technology Operations Centre (GTOC) in Europe which supports healthcare facilities in Ireland, Italy, and Croatia. Come join our team of accomplished technologists who collaborate seamlessly across borders developing global healthcare IT skills and making Life Changing Medicine possible.
Overview of the Post Under the general direction of Applications Services Manager, the Senior Systems Analyst HRIS oversees the software management lifecycle for the Human Resource Information System (HRIS) utilized across our EU footprint. Primary responsibility for the on-going assessment, design, and development and implementation of HRIS applications and modules. This role critically evaluates information from various sources, distinguishes user needs from actual business needs and partners with business users, project managers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations.

Primary Duties And Responsibilities

Responsibilities:

System implementation and integration

Serve as the technical lead and business partner to internal customers throughout the ongoing implementation of the HRIS.

Serves as the lead representative and liaison between HR, information services, external vendors, and other stakeholders for HRIS design and implementation projects.

Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions.

Partner with project managers to complete requirements documentation in accordance with project schedule.

Plan, coordinate, and support user acceptance testing and subsequent deployments in coordination with other team leaders.

Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.

Support on HRIS integration with other UPMC applications/solutions e.g., Payroll/Time and Attendance solutions

System maintenance and innovation

Oversees and maintains the optimal function of the HRIS, which may include configuration, development, maintenance, and upgrade to applications, systems, and modules.

Manages permissions, access, personalization, and similar system operations and settings for HRIS users.

Manage external interfaces, constraints, quality issues and other non-functional requirements

Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials

Manage application pipeline of requests, prioritizing with relevant stakeholders and application workgroups.

Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.

In coordination with business process owners and technical teams, develop, implement, and manage Disaster Recovery (DR) solutions in alignment with criticality and the respective Business Continuity Plans (BCP's).

Performs vendor management by maintaining oversight and escalations of all issues and product enhancements. Monitors vendor's performance in accordance with purchasing, services, and support contracts.

• In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.

User support and training

Provides technical support, troubleshooting, and guidance to HRIS users.

Collaborates with executive leadership and HR staff to identify system improvements and enhancements; recommends and implements solutions. Provides technical support, troubleshooting, and guidance to HRIS users.

Collaborates with executive leadership and HR staff to identify system improvements and enhancements; recommends and implements solutions.

Drives collaboration and change management by providing regular communications and trainings to end users.

Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.

Performs Additional Duties And Management Responsibilities As Assigned.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

Qualifications & Experience:

Seven years of total related experience, including three years in a senior or lead role, OR equivalent combination of education/experience.

Degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise level applications.

5 years' experience implementing, supporting, and/or training on one or more of the following enterprise level applications: Electronic Medical Records (TrakCare, Cerner, EpicCare, Meditech), Human Resource Management (MegaHR, Cornerstone, Peoplesoft, Workday), Patient Administration (iSoft, TrakCare, EpicCare, Meditech).

Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.

Experience administering Cornerstone HCM Cloud application or other HR systems with

Expertise in one or more HR related subject areas preferred. Experience with configuration, security administration, reporting, workflow, and data integration desirable.

Knowledge of GDPR, HR system implementation, and European HR system support required.

Off-hour support may be required. The frequency varies based upon business needs

Travel to UPMC sites will be required as part of this role

Equal Opportunity Statement And Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

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