Outreach Operations Specialist With Indonesian Language
3 weeks ago
OverviewOutreach Operations Specialist with Indonesian LanguageLocation: DublinWork Model: WFH/HybridThe role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google's Geo Data Upload Tool.You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.Core CompetenciesExcellent communication skills in English and IndonesianExperience in Business Development and B2B partnerships/sales, customer serviceExperience working in digital/technology companies with tech productsExpertise in Salesforce.com; Google DriveKnowledge of Geographic Information System toolsBachelor's degree in Business Administration, in GIS, a related field, or equivalent0-1 year of experience working in digital/technology companies with tech productsRole & ResponsibilitiesCommunicate Google's geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by GoogleConduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end usersLiaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partnersReport details of outreach and/or operational issues to GDO Outreach Operations Lead.Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.Document deliverables, such as number of partners contacted/onboarded, number of open data sources identified or data sets submitted/ingested, number of edits made originating from outreached sourcesAddress and resolve external partner queries associated to the projectTroubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational GuidelinesUtilize Google and non-Google owned tools to engage with new partners and track communicationsWe are an equal-opportunity employer and value diversity at our company.We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.#J-*****-Ljbffr
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Dublin, Ireland Cognizant Full timeOverview Outreach Operations Specialist with Indonesian Language Location: Dublin Work Model: WFH/Hybrid The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. You will use your business development and...
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