Customer Delivery Driver/Picker

Overview
This position is working 24 hours per week, any 3 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing).
As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20oc.
Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.
You will need to work as part of the wider team always looking to help out the office team.
We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We're passionate about Making a Real Difference to people's lives with delicious and nutritious meals for everyone to enjoy.
View our latest TV ad here:
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
Deliver frozen meals to our customers in a timely manner
Picking orders within the coldstore
Using our app to update customers deliveries
Delivering exceptional customer service at all times
Undertake pre-shift inspection of your van
Drive safely, responsibly and within the law
Clean and refuel your van as and when needed
Contact the office with any discrepancies or delays
Ensure customer confidentiality
Helping the office team and picking team when required
Reporting health and safety, stock quality and mechanical issues
Assist the team if another member of the team is absent or on holiday
Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications/Personal Qualities
Essential:
Experience within a customer service-based role
Full UK Manual Driving Licence
Basic computer literacy including use of phone apps
Evidence of work stability
Basic secondary education
Desirable:
Experience of multi-drop delivery role
Experience within a care-based role
Warehouse experience
Health & Safety awareness
Personal Qualities
Friendly, approachable and reliable
Passionate about delivering excellent customer service
Good attendance and timekeeping
You must have held a manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and other relevant employment checks.
Company Benefits

• Competitive salary
• Up to 4 weeks holiday per year + public holidays (pro rataed accordingly for part time workers)
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito's commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
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