General Manager

Overview
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay.
With locations in top European cities, Staycity provides home comforts in prime city spots for the modern traveller.
We are hiring a
General Manager
in
Dublin
to help shape the Staycity guest journey.
This role will manage 2 properties – Staycity Christchurch (35 keys) and Staycity Dublin Castle (50 keys), which are within walking distance of each other.
Join Staycity and be part of a journey that delivers standout guest experiences while building a culture we're proud of.
Responsibilities
Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue.
Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner.
Regularly evaluate individual and team performance against their goals to drive a high performance culture.
Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible.
Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations.
Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals.
Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
Monitor and action feedback received through guest satisfaction surveys, third-party websites and guests during their stay; resolve any guest disputes and complaints in a professional manner and within guidelines issued.
What You Would Love to Have
Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector.
Full working proficiency in English.
Demonstrated success in driving revenues through the strategic management of commercial initiatives.
Humble and approachable, fostering a positive and inclusive work environment.
Forward-thinking and innovative, always looking for opportunities to improve operations.
Self-motivated and able to inspire and lead the team effectively.
Energetic, flexible, and adaptable to changing circumstances.
Possesses a keen eye for detail and is highly organized.
Ability to adapt effectively and make decisions under pressure.
Proficiency in engaging in strategic business discussions at a higher level.
Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business.
Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team.
A bachelor's degree in Hospitality Management or a related field is preferred.
What You Can Do For Us
Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue.
Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner.
Regularly evaluate individual and team performance against their goals to drive a high performance culture.
Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible.
Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations.
Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals.
Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
Monitor and action feedback received through guest satisfaction surveys, third-party websites and guests during their stay, and resolve any guest disputes and complaints in a professional manner and within guidelines issued.
Location
Dublin, Ireland
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