Cloghran Location Manager

3 days ago

Dublin, Ireland Europcar Full time

Cloghran Location Manager Europcar Mobility Group Ireland are excited to announce the position of Cloghran Location Manager - Corporate and Van Rentals . Reporting to the Dublin Airport Regional Manager. You will have a hands-on approach and will be committed to the success of the business by maintaining productivity, enabling achievement of targets, & enhancing the overall customer journey by building strong relationships to drive the business forward. The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new heights. Benefits: Competitive salary Twenty-two days annual leave Bonus based on Agreed KPIs Company car Medical refund scheme Enhanced statutory sick pay Employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Planning day/week /month ahead. Looking at reservation trends and identifying peaks and troughs in fleet requirements for Corporate & Van business Manage a team to successfully meet all delivery/collection requirements for all professional accounts and vehicle replacement business. Manage all van business both professional and retail for Dublin Airport and look at ways to drive the business forward. You will be effectively the Site Manager for Cloghran and will direct all operational aspects of the location to include all operations, customer service, human resources, administration, and sales in a manner that supports reaching the profitability goals and managing costs. Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs. Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting. Review security of vehicles daily and make sure best practises are adhered too. Maintain all compound equipment/ facility is in good working order according to H&S requirements. Monitoring of all damage and repairs to agreed targets-goal of 2% of rentable vehicles O/S and all non-critical vehicles on the road within 24hrs. Maintaining all CVRT for commercial vans are up to date for both rental and available vehicles from the location. Ensure the site is laid out in a manner that allows our fleet to flow but seeks improvements to reduce costs in moving activities. Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role. Reporting and Management Information: Measure daily activity on delivery and collection to ensure best service and be proactive with any areas for improvement. Measure and report back on car and van quality cleaning-ensuring standards are met and continuously monitored. Weekly / monthly reports on activity and professional revenue is all captured. Ensure all contracts are billed correctly and monies captured, address any customer base that is overdue. Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained. Ensure company risk is limited by following all processes with regards to insurance transfers and extensions. Be responsible for Budgeting of the location and keeping to agreed targets. Team Development: Ensure the compound and location is clean and there is good motivation to make an enjoyable working environment and ensuring attention to safety standards. Ensure improvement meetings held regularly (min 1 a week) Create KPI's, personal development plans and a training plan for each direct report Review direct reports performance on a regular basis (minimum quarterly review) and all annual appraisals required by HR. Maintain and support HR policies and procedures for the location. Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations Your Skills: Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills. 3rd Level or similar certification required and or proven track record in Management at least 5 years. Strong strategic planning and analytical skills including the ability to forecast demand and utilization An Operational/Corporate background in car rental is important to understand location and Customer needs is required but a background in a closely aligned field will be considered. Attitude and the right behaviours are more important, as there is a need to work closely with other function managers and strongly influence their operation and prioritization. Additionally, you will need to be capable to manage in a tough, fast moving operation. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Management sales people management cars motors reporting Benefits: Bonus Company Car Healthcare & Pension.

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