Knowledge Management Specialist

Role Title:
Knowledge Management Specialist
Role Location:
Dublin or Kilkenny Hybrid
Company:
Vhi Insurance Dac
A full-time and permanent position has arisen within Vhi for Knowledge Management Specialist role.
The Knowledge Management Specialist is responsible for facilitating the creation and maintenance of high-quality knowledge resources that support frontline colleagues across Retail Intermediary, Group Business Services, and Claims within Vhi Insurance.
This role promotes collaboration, operational efficiency and service excellence by ensuring colleagues have access to accurate, actionable, and user-friendly information enhancing customer interactions.
This role ensures that critical knowledge is captured, organised, and is easily accessible to our insurance colleagues, enabling informed decision making and continuous improvement.
Benefits
Hybrid working opportunities
Health Insurance
Performance related pay
Company pension
And many more
Role Purpose
Lead and contribute to knowledge management, information architecture, and knowledge strategy initiatives, ensuring best practices are applied across the organisation.
Manage the full knowledge lifecycle, including the creation, curation, dissemination, and retirement of content, ensuring information remains accurate, accessible, and aligned with business needs.
Ensure knowledge articles are clear, concise, and aligned with defined KM templates, standards, and strategic objectives.
Regular update and refinement of knowledge through article feedback and periodic verification process, to ensure accuracy and relevance.
Ensure knowledge aligns with policies, regulatory standards, compliance requirements, process standards, in best practice formats.
Structure, categorise, and tag content effectively within the Knowledge Management System to improve searchability, usability, and related content.
Work closely with subject matter experts and business functions (knowledge article owners) to extract information and key insights, ultimately forming the base for article creation.
Monitor knowledge usage, engagement metrics and user feedback to improve content effectiveness and drive continuous improvement – present findings and recommendations to senior management.
Stay updated on best practices, trends, and technologies in knowledge management.
Partner with training and quality assurance teams to integrate knowledge assets into onboarding and continuous learning programs.
Gather feedback from frontline staff to identify gaps and improve the relevance and clarity of knowledge materials.
Support change management initiatives by ensuring knowledge continuous improvement, content aligns with system upgrades, new product launches, and regulatory changes.
Drive continuous improvement by identifying knowledge gaps, analysing usage data, and implementing enhancements to optimise content quality and accessibility
Education & Experience
Proven experience in Knowledge Management, Information Architecture, or Knowledge Strategy, ideally within regulated industries such as healthcare, insurance, or financial services.
Strong understanding of knowledge lifecycle management, including creation, curation, dissemination, and retirement of content.
Experience implementing or managing KM platforms (e.g., Salesforce)
Familiarity with taxonomy development, metadata tagging, and search optimisation.
Experience in writing and editing technical or procedural content is highly desirable.
Bachelor's degree in a relevant field (e.g., Information Science, Communications, Business, or related).
A postgraduate qualification or KM certification (e.g., KMI, APQC) is a plus.
APA/CIP or Dip PMI accreditation is beneficial
Skills And Abilities
Exceptional writing and editing skills, with the ability to translate complex or technical information into clear, user-friendly content.
Experience working in regulated environments, with a solid grasp of compliance and governance requirements.
Ability to design and implement knowledge strategies that support business goals, improve operational efficiency, and enhance customer experience.
Strong analytical skills to assess knowledge gaps, usage patterns, and content effectiveness.
High attention to detail, ensuring content accuracy, consistency, and compliance.
Strong stakeholder engagement and influencing skills, with the ability to work cross-functionally across departments.
Demonstrated alignment with Vhi Values and a commitment to continuous improvement
Vhi is an equal opportunities employer
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.
Please see our Vhi Careers page and LinkedIn page
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