Product Knowledge Specialist

1 week ago

Kilkenny, Kilkenny, Ireland beBeeproductlearningmanager Full time €80,000 - €100,000

About This Role

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We are seeking a strategic and hands-on Product Learning Manager to lead the design, execution, and optimization of product learning programs that support both internal teams and external customers.

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Key Responsibilities:

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  • Define and lead the end-to-end product learning strategy for internal and external audiences.">
  • Design scalable learning programs aligned to key SaaS metrics like activation, retention, and feature adoption.">
  • Collaborate with Product Marketing, Customer Success, and Product Management to ensure educational content is timely and aligned with release cycles.">
  • Oversee the development of high-quality, multi-format learning assets: eLearning modules, live workshops, in-app guidance, onboarding journeys, videos, and product documentation.">
  • Owning the LMS or LXP strategy and content governance, ensuring materials are accessible, searchable, and up to date.">
  • Deliver classroom and remote product training.">
  • Evaluate and implement learning technologies (LMS, in-app guidance tools, knowledge platforms) to support user education.">
  • Lead internal product enablement programs for Sales, Customer Success, Support, and Marketing teams.">
  • Create role-specific learning pathways for technical and non-technical users.">
  • Define and track learning KPIs such as engagement, knowledge retention, time-to-productivity, and support ticket deflection.">
  • Gather and analyze learner feedback, usage data, and performance metrics to drive continuous improvement.">
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Requirements

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We are looking for someone with 5+ years of experience in Learning & Development, Product Training, or Customer Education within a SaaS or tech environment.

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Proven experience leading learning strategy or enablement programs across multiple stakeholders is required. Strong project management and stakeholder engagement skills are essential.

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Able to demonstrate trainer experience including classroom training is a must.

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Bonus points if you have experience scaling product learning programs for multiple user personas, familiarity with product analytics, A/B testing, and using data to drive learning strategy.

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A degree in Instructional Design, Learning Sciences, Education, or a related field would be a nice to have.

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What We Offer

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At our company, we create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

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Our benefits package includes a competitive salary, flexible working hours, annual leave, other leaves including IVF, compassion, marriage, maternity and paternity leave, employee-led CSR Programme, Death in Service Benefit, Milestone Recognition Programme, Professional & Personal Development, Rewards & Recognition, Employee Wellbeing Programme.

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We're an Equal Opportunity Employer

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We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.

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