
Innovative Product Learning Strategist
2 weeks ago
This role involves defining and leading the end-to-end product learning strategy for internal and external audiences. The successful candidate will have experience in designing scalable learning programs aligned to key SaaS metrics like activation, retention, and feature adoption.
The ideal candidate will be able to collaborate with cross-functional teams to ensure educational content is timely and aligned with release cycles. They will oversee the development of high-quality, multi-format learning assets, including eLearning modules, live workshops, in-app guidance, onboarding journeys, videos, and product documentation.
Key responsibilities include delivering classroom and remote product training, evaluating and implementing learning technologies (LMS, in-app guidance tools, knowledge platforms) to support user education, and measuring and optimizing learning KPIs such as engagement, knowledge retention, time-to-productivity, and support ticket deflection.
The successful candidate will have a deep understanding of SaaS user behaviour and customer lifecycle touchpoints, as well as skills in instructional design and adult learning methodologies. They will also have proficiency in tools like Adobe Captivate/Creative Suite, Articulate 360, Rise, WalkMe, Pendo, Camtasia, or equivalent.
Requirements- 5+ years of experience in Learning & Development, Product Training, or Customer Education within a SaaS or tech environment.
- Proven experience leading learning strategy or enablement programs across multiple stakeholders.
- Deep understanding of SaaS user behaviour and customer lifecycle touchpoints.
- Skilled in instructional design and adult learning methodologies.
- Proficiency in tools like Adobe Captivate/Creative Suite, Articulate 360, Rise, WalkMe, Pendo, Camtasia, or equivalent.
- Experience scaling product learning programs for multiple user personas.
- Familiarity with product analytics, A/B testing, and using data to drive learning strategy.
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