Product L+D Specialist

Fintua is a global leader in indirect tax compliance and tax technology. Our all-in one-platform streamlines global VAT compliance, recovery, eInvoicing and payments - helping businesses navigate the complex indirect tax landscape with ease and confidence.

Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 10 consecutive years, a "Best Workplace for Women" for the past 5 years and most recently, we were delighted to be recognised as a "Best Workplace in Tech" for the past 4 years.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. We have over 1,200 employees globally and are currently looking for the newest member of our team.

This role requires one day per week (Tuesday) in our Kilkenny HQ.

We're looking for a strategic and hands-on Product Learning Manager to lead the design, execution, and optimization of product learning programs that support both internal teams and external customers. In this role, you will own the learning experience across the customer lifecycle—from onboarding and activation to advanced product usage—helping drive product adoption, reduce support burden, and enable internal teams to speak confidently about the product.

As a key player at the intersection of Product, Customer Success, and Enablement, you will lead a team (or collaborate cross-functionally) to deliver scalable, data-informed learning solutions that align with business outcomes.

Learning Strategy & Program Ownership

- Define and lead the end-to-end product learning strategy for internal and external audiences.
- Design scalable learning programs aligned to key SaaS metrics like activation, retention, and feature adoption.
- Collaborate with Product Marketing, Customer Success, and Product Management to ensure educational content is timely and aligned with release cycles.

Content & Delivery

- Oversee the development of high-quality, multi-format learning assets: eLearning modules, live workshops, in-app guidance, onboarding journeys, videos, and product documentation.
- Own the LMS or LXP strategy and content governance, ensuring materials are accessible, searchable, and up to date.
- Deliver classroom and remote product training.
- Evaluate and implement learning technologies (LMS, in-app guidance tools, knowledge platforms) to support user education.

Cross-functional Enablement

- Lead internal product enablement programs for Sales, Customer Success, Support, and Marketing teams.
- Create role-specific learning pathways for technical and non-technical users.

Measurement & Optimization

- Define and track learning KPIs such as engagement, knowledge retention, time-to-productivity, and support ticket deflection.
- Gather and analyze learner feedback, usage data, and performance metrics to drive continuous improvement.

- 5+ years of experience in Learning & Development, Product Training, or Customer Education within a SaaS or tech environment.
- Proven experience leading learning strategy or enablement programs across multiple stakeholders.
- Deep understanding of SaaS user behaviour and customer lifecycle touchpoints.
- Skilled in instructional design and adult learning methodologies (ADDIE, SAM, etc.).
- Proficiency in tools like Adobe Captivate/Creative Suite, Articulate 360, Rise, WalkMe, Pendo, Camtasia, or equivalent.
- Experience managing or collaborating with learning platforms (e.g., Docebo, WorkRamp, LearnUpon) and knowledge bases.
- Strong project management and stakeholder engagement skills.
- Excellent communication and leadership abilities.
- Ability to demonstrate trainer experience including classroom training.

Preferred Qualifications

- Experience scaling product learning programs for multiple user personas (e.g., end users, admins, partners).
- Familiarity with product analytics, A/B testing, and using data to drive learning strategy.
- Background in Customer Success, Product Marketing, or UX a strong plus.
- Third Level Qualification in Instructional Design, Learning Sciences, Education, or a related field.

At Fintua, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

- Competitive pension
- Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
- Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
- Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
- Death in Service Benefit
- Milestone Recognition Programme
- Professional & Personal Development
- Rewards & Recognition
- Employee Wellbeing Programme, CluneTech Life

Fintua is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.

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