General Manager

3 weeks ago

Dublin, Ireland Big Mamma Group Full time

Overview
Join to apply for the
General Manager (M/F/X)
role at
Big Mamma Group
.
Dublin, Ireland – brand-new trattoria launch as part of La Squadra.
Responsibilities
Operational Excellence
: Ensure the smooth operation of the venue on a daily basis; create a warm environment with a smiling team attentive to customers.
Act as a communication link between departments (front-of-house and kitchen) to ensure smooth flow of information.
Propose ideas to improve the customer experience and maintain a continuous improvement mindset; help the venue maintain a high rating on social media.
Manage privatizations with professionalism and precision.
Ensure 100% positive resolution of customer complaints and resolve issues during service.
Performance Analysis
: Manage the consolidated P&L; ensure average spend per customer; alert and propose actions if the budget is not respected; manage optimized scheduling and people costs; ensure monthly inventory is completed.
Management
: Be exemplary in managing front-of-house and kitchen teams; maintain a motivated team with minimal turnover; supervise, motivate, and help the team succeed; energize the team and transmit Big Mamma's values; coordinate with headquarters to create and lead a training program; participate in recruitment and HR follow-up; lead weekly management meetings with direct reports; identify and nurture talent.
Our Offer
Highly competitive salary + bonus
Full-time role; 2 consecutive days off per week
Permanent contract; meal on shift; employee discounts
Continuous training, team buildings and career opportunities
Geographical mobility across all venues
And much more
Equal Opportunity
BIG MAMMA is an equal opportunity employer.
Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.
Job Details
Seniority level: Director
Employment type: Full-time
Job function: Management
Industries: Restaurants
Location: Dublin, County Dublin, Ireland
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