Microsoft Dynamics 365 – Support Consultant

1 day ago

Dublin, Dublin City, Ireland Sysco Software Full time
Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.
Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast.
We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300 customers.
Our customers include leading distribution and manufacturing companies, service focused organisations and public sector.
Due to the ongoing expansion of our Dynamics and Power Platform Practice we are looking to recruit an experienced Dynamics 365 Support Consultant to service both our existing client base and new customer implementations within the geographic focus of the Republic of Ireland.
Customer service is vital to our success and the first level of support to our clients in Ireland is provided by the Software Support Team based in Dublin.
The Role
The role will include the following responsibilities:
Responding to customer support queries, logged via our on-line customer portal support system and by telephone.
Taking ownership of support issues and managing them through to closure
Research issues, implement fixes & document case resolution
Manage and prioritise support tickets to meet agreed Service Level Agreements
Keeping the customer informed as to the progress of the ticket
Escalate queries to Development & Business Consultants as required
Applying accounting and business process knowledge to resolve client's queries
Support strong customer relationship management
Support project delivery team with Quality Assurance activities and transition of project to ongoing support post go live.
Essential Experience
1-2 years of experience in application support, especially ERP / CRM software.
Experience as a software tester, including the ability to conduct functional testing, write and execute test scripts and write bug reports
Experience using CRM software such as Dynamics 365
Experience with Azure DevOps
Familiarity with Agile methodologies
Desired Experience
Qualification in Computer Science/Business Information Systems, or a comparable qualification with the corresponding professional experience.
Experience working with or implementing Dynamics 365 or other ERP/Financial software application.
Knowledge of Power Automate, Workflows, API and Web Services.
Skills / Behavioural Competencies
Excellent analytical and problem-solving skills
Excellent communication skills
Results focused; competitive drive and ability to work under pressure
Ability to prioritise and multi-task within the role
Working Hours/Benefits
May be required to work weekends and holidays on a rotating basis to provide support coverage.
May be required to work outside of standard work hours.
What is offered to you?
A competitive salary will be offered according to experience.
Sysco also offers a range of other company benefits, including:
Bonus structure.
Pension scheme
Work-related training and learning with the goal of obtaining relevant Microsoft Certifications.
Career progression will be encouraged into more senior support, development, or consultancy position within the company.
Travel offerings via Taxsaver and Bike to Work Schemes.
Regular social evenings/outings.
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