Microsoft Dynamics Customer Engagement – Implementation Consultant Urgent Search

3 days ago


Dublin, Dublin City, Ireland Sysco Software Full time

Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft. Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business.

Microsoft Dynamics 365 forms part of Microsoft's business productivity suite of applications including The Power Platform , Office 365, Sharepoint and Teams. It is delivered as a Cloud based application on Microsoft's Azure platform.

Sysco Software a Gold Certified Microsoft Partner is a leading Microsoft Dynamics Partner in Ireland. We employ over 95 staff across our locations to deliver Dynamics 365 ERP and CRM implementation and support services to over 250 customers.

Our customers include leading distribution and manufacturing companies, service focused organisations and the public sector.

Due to the ongoing expansion of our Dynamics Customer Engagement Practice we are looking to recruit an experienced Functional Consultant to service both our existing client base and new customer implementations with a geographic focus on the Republic of Ireland. The role will focus primarily Dynamics 365 Customer Service, Sales and Marketing applications.

The Role

The Consultant role will include the following responsibilities:

- Scoping business requirements through analysis and design in line with client business processes.
- Implement solutions effectively and efficiently in line with Sysco's project methodology, including Design, Build, Develop and Deploy.
- Liaise with other Sysco Professional Services staff including Consulting practice Lead, project managers and technical development staff.
- Liaise with Sysco and Microsoft support staff in the diagnosis and resolution of support issues and transition to Business as Usual support.
- Manage successful on-going relationships with clients with on-going projects.

The Person

The ideal candidate will have experience of delivering exceptional levels of client service, with a proven track record within Microsoft Dynamics CRM/D365 projects. You should have experience across a variety of private and public sector organisations. The Dynamics CRM/D365 consultant should be a highly motivated individual with excellent communication skills, with the ability to work in a fast paced team environment. You will be client facing in both new and existing customers with a mixture of on-site, home and office based work.

- Business and process analysis
- Documenting 'as-is' and 'to-be' within accurate and detailed scoping documents
- Liaising with in house development team and support and clients – act as a point of communication
- Quality Assurance & Documentation

Knowledge and Expertise

- Over 3 years Dynamics CRM consultancy experience
- Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
- Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
- Excellent communication and problem solving skills
- Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules.
- Understanding of Power Platform would be beneficial
- Ability to create high quality functional documentation and strong requirements gathering skills.

Person Specification

- Highly confident with providing support and training to users
- Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
- Experience across a number of industries – ideally strong finance experience
- Solves complex problems with creative solutions
- Self-Starter with ability to handle multiple tasks and shifting priorities
- Thinks clearly and calmly under pressure
- Places emphasis on client satisfaction
- Business analysis
- Client facing skills

Remuneration

A competitive salary will be offered according to experience. Sysco also offer a range of other company benefits, including company pension scheme and annual bonus.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Sysco Software Full time

    Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft.Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business.Microsoft Dynamics 365 forms part of Microsoft's business...


  • Dublin, Dublin City, Ireland beBeeimplementation Full time €80,000 - €100,000

    Job OverviewWe are seeking a seasoned professional with expertise in delivering high-quality implementations of the Customer Engagement suite to our clients. As a key member of our team, you will be responsible for ensuring that our customers achieve maximum return on investment from their Microsoft Dynamics 365 solution.


  • Dublin, Dublin City, Ireland Sysco Software Full time

    Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast.We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300 customers.Our...


  • Dublin, Dublin City, Ireland LinkedIn Full time

    2 days ago Be among the first 25 applicantsCompany DescriptionLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also...


  • Dublin, Dublin City, Ireland HRM Full time

    OverviewAre you an experienced recruitment professional looking to take your career to the next level? Do you thrive in a consultative, high-impact role where you can work on senior-level assignments with industry-leading clients? If so, this is your opportunity to step into the world of Executive Search with a firm that values expertise, innovation, and...


  • Dublin, Dublin City, Ireland Uniphar Group Full time

    Join to apply for theMicrosoft Dynamics 365 Developerrole atUniphar GroupContinue with Google Continue with Google21 hours ago Be among the first 25 applicantsJoin to apply for theMicrosoft Dynamics 365 Developerrole atUniphar GroupUniphar are embarking on an ambitious, multi-year transformation program and are seeking a Dynamics 365 CE Developer to support...


  • Dublin, Dublin City, Ireland Sysco Software Full time

    Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.Sysco Software is a Gold Certified Microsoft Partner with offices in Belfast and Dublin and is the leading Dynamics Partner in Ireland.We operate Dynamics Finance and Supply Chain, Business Central / NAV and Customer Engagement practices.Our...

  • Microsoft BI

    1 day ago


    Dublin, Dublin City, Ireland Studio Intelligence Full time

    Microsoft BI / Fabric Developer Role: Studio Intelligence are looking to recruit a Microsoft Fabric Data / BI / Advanced SQL Developer. This role is with our Dublin City office, but we are open to a mixture of remote working with some on-site at our offices or our client offices. Focused on the Microsoft Fabric Stack, covering SQL, Azure, SSMS, SSAS, SSIS,...


  • Dublin, Dublin City, Ireland Uniphar Group Full time

    Join to apply for the Microsoft Dynamics 365 Developer role at Uniphar GroupContinue with Google Continue with Google21 hours ago Be among the first 25 applicantsJoin to apply for the Microsoft Dynamics 365 Developer role at Uniphar GroupUniphar are embarking on an ambitious, multi-year transformation program and are seeking a Dynamics 365 CE Developer to...


  • Dublin, Dublin City, Ireland ProcessUnity Full time

    ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world's largest third-party risk data exchange, the leading TPRM workflow platform, and powerful...