Microsoft Dynamics 365 Functional Consultant

7 days ago

Dublin, Dublin City, Ireland BearingPoint Full time
Overview

Microsoft Dynamics 365 CRM Functional Consultant role at BearingPoint. This position is based in Dublin. You will design, configure, and deliver Dynamics 365 Customer Engagement solutions that drive operational excellence and customer value.

Key Responsibilities
  • Client Engagement & Requirements Gathering: Collaborate with client stakeholders to understand business needs and translate them into CRM solution requirements.
  • Solution Architecture & Design: Design scalable Dynamics 365 solutions, including workflows, business rules, and integrations, aligned with client objectives.
  • Configuration & Delivery: Configure CRM modules, entities, dashboards, and reports. Liaise with technical teams for custom development and data migration.
  • Training & Change Enablement: Develop training materials and deliver user workshops to support adoption and change management.
  • Testing & Quality Assurance: Define and execute test plans, including system and user acceptance testing, ensuring high-quality delivery.
  • Project Management Support: Contribute to project planning and delivery using Agile, Waterfall, or Hybrid methodologies.
  • Continuous Improvement: Advise clients on CRM enhancements and best practices, leveraging new features and industry trends.
  • Support & Troubleshooting: Provide post-implementation support and resolve functional issues as needed.
Required Skills And Qualifications
  • Bachelor's degree in business, IT, or related discipline (or equivalent experience).
  • Minimum 2 years' experience with Microsoft Dynamics 365 CRM (Customer Engagement).
  • Strong business analysis skills and understanding of sales, marketing, and customer service processes.
  • Proven ability to work with technical teams to define and deliver customisations, integrations, and data migration strategies.
  • Familiarity with Power Platform (Power Automate, Power Apps) is a plus.
  • Excellent communication and stakeholder management skills.
  • Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) are highly desirable.
  • Proven problem-solving ability and adaptability in dynamic environments.
Why BearingPoint Ireland

We work in an open and collaborative environment where new ideas are welcome. BearingPoint recognises and rewards potential and high performance.

What we offer

Competitive salary and a best-in-class benefits package including holidays, private health insurance, pension contributions, gym/club subscription, wellness programmes, mobile phone, and more. Hybrid working arrangements available with autonomy for in-person and remote schedules. We also support continuous learning with external training opportunities.

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The firm supports clients in over 75 countries and employs more than 10,000 people. BearingPoint is an equal opportunities employer.

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NO AGENCIES BearingPoint does not accept unsolicited cvs from 3rd party recruitment agencies without a written agreement in place for placements. BearingPoint is not responsible for any fees related to unsolicited cvs and no fee will be paid should the candidate be hired by BearingPoint.


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