Technical Support Engineer

OverviewCohesityis the leader in AI-powered data security.Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data.Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on-premises, in the cloud, and at the edge.Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.Want to join the leader in AI-powered data security?PositionThe Technical Support Engineer is a technical support role within the Cohesity support organisation.The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible.We are looking for people who are passionate about technologies as well as excellent communication and customer service skills to join our teamOur TSE opportunity is a hybrid role and will require working three days a week at our Cork Office.This role will also staggered days covering the weekends under flexible schedules (Tuesday to Saturday OR Sunday to Thursday).How you'll spend your time hereWork with Cohesity customers to provide a timely resolution to technical issues.Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays.Use available tools to investigate and troubleshoot technical issuesRecord customer interactions, including investigation, troubleshooting, and the resolution of issuesWork closely with Cohesity engineering and account management teamsDemonstrate considerable judgment in selecting methods and techniques for obtaining solutionsProvide the best experience possible for Cohesity customersManage workload to ensure that all customer issues are resolved in a timely mannerAssist in the development of comprehensive and reusable self-service solutions for future incidentsDevelop knowledge base articlesDetermine and communicate recommendations on Support readiness for new products and featuresProvide feedback to improve product quality/functionalityWe'd love to talk to you if you have some of the followingBachelor's Degree in Computer Science, Computer Networking or related with 1+ year of experience OR MS degree in Computer Science, Computer Networking or related1+ years of experience working in a Storage, Networking and/or Virtualization environmentDemonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision makingUnderstanding of Linux and administration experience across all working componentsExperience working in a storage, networking and virtualization environmentStrong understanding of Linux and administration experience across all working componentsAbility to analyse system diagnostics and clearly articulate the issue for the customerGood understanding of Linux debugging utilities, with an emphasis on tcpdump, strace, wiresharkExperience with remote file access protocols, including NFS, SMB (CIFS)Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, Commvault, Symantec, DellEMC, NetApp)Experience dealing with a distributed file systemPerformance analysis experienceDemonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision makingData and Employment PrivacyData Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy.Equal Employment Opportunity Employer (EEOE).Cohesity is an Equal Employment Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at *******COHESITY or ****** for assistance.In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.#J-*****-Ljbffr