Technical Support Engineer
4 days ago
Job SummaryWe are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels.The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products.Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.Job RequirementsGood understanding of:Storage concepts and infrastructureDatabase principles (MySQL)Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces, etc.)Windows and Linux Operating SystemsBasic understanding of:Hypervisor (Hyper-V / VMware)Remote authentication methodology (LDAP, SAML, etc.)Data protection and backupsStorage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)REST API methodologyKnowledge of the following technologies will be considered an asset:OnCommand product suiteNetApp Storage System operating systems such as Data ONTAPScripting or programming languages such as Python, Java, Perl, etc.Tools and logs used to analyze system issues (e.g., perfstat, packet traces, ASUP logs)NetApp High-Availability (HA) technologyNetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc.)Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodologyYour ProfileA Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience2+ years of experience in a relevant technical support roleGood written and verbal communication skills in both German, Italian or Hebrew (B2+) and EnglishGood interpersonal communication and customer service skills to work with customers in high-stress and/or ambiguous situationsStrong aptitude for learning new technologies and applying them in a customer-facing environmentAbility to follow standard engineering principles and practicesCreative approach to problem solvingFluent in English plus any of the following languages: German, Italian, or HebrewAt NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees.This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.Why NetApp?In a world full of generalists, NetApp is a specialist.No one knows how to elevate the world\'s biggest clouds like NetApp.We are data-driven and empowered to innovate.Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.We enable a healthy work-life balance.Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations.We provide comprehensive medical, dental, wellness, and vision plans for you and your family.We offer educational assistance, legal services, and access to discounts.Finally, we provide financial savings programs to help you plan for your future.If you want to help us build knowledge and solve big problems, let\'s talk.#J-*****-Ljbffr
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Technical Support Engineer
1 week ago
Cork, Ireland SAJ Full timeResponsibilities Provide phone and email based problem solving and fault finding support for installers and customers Generating cases via CRM to track and resolve customer enquiries Answering technical product enquiries Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently Developing, updating and managing...
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Technical Support Engineer
6 days ago
Cork, Ireland Cerebras Full timeOverviewCohesityis the leader in AI-powered data security.Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data.Formed from the combination of Cohesity with Veritas' enterprise data protection...
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Technical Support Engineer
2 days ago
Cork, Ireland The Access Group Full timeTechnical Support Engineer page is loaded## Technical Support Engineerremote type: Home Basedlocations: Corktime type: Full timeposted on: Posted Todayjob requisition id: JR******We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work.Love Life.Be You.- is central to...
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Technical Support Engineer
2 weeks ago
Cork, Ireland Cerebras Full timeOverviewCohesityis the leader in AI-powered data security.Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data.Formed from the combination of Cohesity with Veritas' enterprise data protection...
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Technical Support Engineer
3 weeks ago
Cork, Ireland NetApp, Inc. Full timeJob Summary We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency...
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Senior Technical Support Engineer
6 days ago
Cork, Ireland Broadcom Inc. Full time**Please Note:****1.If you are a first time user, please create your candidate login account before you apply for a job.(Click Sign In > Create Account)****2.If you already have a Candidate Account, please Sign-In before you apply.**## **Job Description:******VMware Cloud Foundation (VCF) Division Overview** The VMware Cloud Foundation Division enables...
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Senior Technical Support Engineer
4 weeks ago
Cork, Ireland Broadcom Inc. Full time**Please Note:****1.If you are a first time user, please create your candidate login account before you apply for a job.(Click Sign In > Create Account)****2.If you already have a Candidate Account, please Sign-In before you apply.**## **Job Description:******VMware Cloud Foundation (VCF) Division Overview** The VMware Cloud Foundation Division enables...
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Technical Support Engineer
4 days ago
Cork, Ireland Hyperproof Full timeWhat We DoManaging cyber risk, together – Today the modern enterprise is an Enterprise of Things.We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale.Our unified security platform enables enterprises and government agencies to...
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Enterprise Technical Support Engineer
3 weeks ago
Cork, Ireland Quest Software Canada Inc Full timeOverview Quest Software: Empowering Secure Digital Transformation and Data-Driven Innovation At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data. Securing the Microsoft EcosystemWe are the trusted partner for modernizing, protecting, and securing hybrid...
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Technical Support Manager
1 week ago
Cork, Ireland Netapp, Inc. Full timeJob SummaryThe Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products.This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.The Technical Support Manager will...
