Technical Support Engineer

Overview
Cohesity
is the leader in AI-powered data security.
Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data.
Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on-premises, in the cloud, and at the edge.
Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.
Want to join the leader in AI-powered data security?
Position
The Technical Support Engineer is a technical support role within the Cohesity support organisation.
The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible.
We are looking for people who are passionate about technologies as well as excellent communication and customer service skills to join our team
Our TSE opportunity is a hybrid role and will require working three days a week at our Cork Office.
This role will also staggered days covering the weekends under flexible schedules (Tuesday to Saturday OR Sunday to Thursday).
How you'll spend your time here
Work with Cohesity customers to provide a timely resolution to technical issues.
Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays.
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop knowledge base articles
Determine and communicate recommendations on Support readiness for new products and features
Provide feedback to improve product quality/functionality
We'd love to talk to you if you have some of the following
Bachelor's Degree in Computer Science, Computer Networking or related with 1+ year of experience OR MS degree in Computer Science, Computer Networking or related
1+ years of experience working in a Storage, Networking and/or Virtualization environment
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
Understanding of Linux and administration experience across all working components
Experience working in a storage, networking and virtualization environment
Strong understanding of Linux and administration experience across all working components
Ability to analyse system diagnostics and clearly articulate the issue for the customer
Good understanding of Linux debugging utilities, with an emphasis on tcpdump, strace, wireshark
Experience with remote file access protocols, including NFS, SMB (CIFS)
Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, Commvault, Symantec, DellEMC, NetApp)
Experience dealing with a distributed file system
Performance analysis experience
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
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Equal Employment Opportunity Employer (EEOE).
Cohesity is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ****** for assistance.
In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.
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