Customs Team Administrator

3 weeks ago

Athlone, County Westmeath, Ireland Dpd Ireland Full time

Job Title: Customs Team Administrator Department: Customs Reports to: Deputy International Trade Manager About the Company: DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 36 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.
Purpose of the role: We are recruiting a Customs Team Administrator to join the Customs Night Team.
This team will be responsible for the Customs Clearance process for DPD Ireland and our customers.
The customs team will work with all areas of the business to ensure smooth movement of parcels through the customs clearance process.
The successful candidate must be flexible with regard to working hours.
This contract is 30 hours 5, nights per week, Sunday to Friday.
Job Responsibilities: Helping our customers and colleagues understand the customs clearance process.
Raising transit documents for trailers to the UK/NI/EU.
Liaising with revenue and HMRC for any requirements to clear consignments into and out of the EU.
Dealing with customer and consumer customs queries and complaints.
Continual training in the Customs clearance process.
Working with customers to resolve rejections of customs declarations.
Liaising with DPD UK and other Business Units for any customs queries for customers, Revenue and HMRC.
Resolving issues raised by Revenue /HMRC to clear goods into/out of the UK/EU.
Reconciling with Revenue and HMRC any differences between manifests submitted and actual consignments received.
Processing payments for customs charges.
Providing any documentation required to clear goods into or out of the EU to Revenue or HMRC.
Dealing with any requirements or requests from Revenue.
Ensuring Union Custom Code requirements are followed for all declarations.
The above list is not an exhaustive list of duties.
You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Experience Preferred: Experience in Customer service is an advantage however not essential.
Experience in Customs is advantageous but not essential as full training would be provided.
Skills Required: Must have a strong attention to detail.
Hold excellent communication skills both verbal and written.
Be proactive and organised with multitasking ability.
Possesses ability to work under pressure.
Be enthusiastic and self-motivated.
Work well on your own and as part of a team.
Behaviours Required: Understands that we deliver the best service money can buy.
Works hard to ensure the schedule is maintained.
Flexible and passionate about learning and adopting new technology quickly to help achieve outcomes.
Works hard to always please the end customer.
Strives to meet demanding targets.
Sustains pace and customer focus when under pressure.
Works flexibly to overcome challenges.
Approachable, helpful, and relates well to people, all of the time.
Shows respect, care and honesty with others.
Acts on own initiative, solves problems and does things without needing constant direction.
Closing date is Thursday, 21st August 2025.
Skills: Communication Organisation Teamwork

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