Customer Experience Specialist

12 hours ago

Athlone, County Westmeath, Ireland beBeeCustomerService Full time €26,000 - €27,000

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for reviewing and processing documentation in relation to new insurance policies.

Key Responsibilities

  • Review and process documents in relation to new insurance and renewal policies.
  • Handle inbound and outbound calls to customers who have yet to return documents.
  • Respond to customer's emails in relation to outstanding documents.
  • Follow up on pending files on a daily basis.
  • Review various cancellation reports and follow up accordingly.
  • Process Account Reconciliations as required.
  • Review various reports on a daily basis to include Out of Sync and Unapplied reports.
  • Ensure Compliance Standards are being achieved.
  • Adhere to all Company policies and procedures.
  • Ensure overall team targets are achieved, to include daily administration processing, monthly cancellations and phone service levels.
  • Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate.
  • Assist other areas of An Post Insurance as required.
  • Meet and greet customers in reception with documents for new policies.
  • Work on a roster basis to include Saturdays.
  • Responsible for continuous improvement to existing processes and procedures: identify re- occurring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.

Requirements

  • A Leaving Certificate or Equivalent.
  • Competent in Microsoft Word, Excel, Email and general computer skills.
  • Ability to work on your own and as part of a team.
  • Ability to ensure that excellent Customer Service Standards are maintained at all times.
  • Excellent written and spoken English, Time Management and Attention to detail.
  • Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
  • Strong Communication and Interpersonal Skills.
  • Execution & Can-do attitude with an excellent organisational skills and ability to multi-task.
  • A willingness to undertake Insurance Exams.
  • Flexibility and willingness to work additional hours during busy periods.

Benefits

  • Overtime pay
  • Performance bonus
  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount
  • On-site parking
  • Wellness program

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