Field + Level 2 Service Desk Engineer

Job TitleField + Level 2 Service Desk EngineerWe are currently seeking enthusiastic IT Field Engineer Level 2+ that wants to forge an IT career with no upper limit.This position is an opportunity for someone to grow and develop their IT skills in an environment that values, and rewards with continuous learning.The role requires a blend of technical expertise, problem-solving skills, and the ability to communicate complex information clearly.Field Engineers Level 2+ engage with customers to provide installation, migration, and they handle installations.The ideal candidate will have strong technical skills & excellent customer communication skills relevant IT support experience working in a similar MSP role.You will play a critical role in maintaining and supporting the technology infrastructure of our clients, within agreed SLA response times and by a combination of both service desk and on-site support.The IT Field Engineer Level 2+ will be researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.We are looking for someone who can take ownership of customer issues reported and see problems through to resolution.Essential Duties And ResponsibilitiesInstallation and ConfigurationInstall and configure computer hardware, software, networks, printers, and scanners.Set up workstations with necessary peripheral devices (routers, printers, etc.).Maintenance And RepairPerform regular maintenance to ensure systems operate efficiently.Troubleshoot and repair hardware and software issues.Replace defective hardware components when necessary.Technical SupportProvide on-site and remote technical support for users.Respond to service requests and issues in a timely manner and within agreed SLA response times.Assist with IT-related queries and offer user training.Network ManagementInstall, configure, and maintain network infrastructure (routers, switches, firewalls, etc.).Terminate data points and patch panels when necessary and test structured cabling.Always ensure network security and connectivity.Monitor network performance and troubleshoot issues using tools like Wireshark, Ping, Trace Route.Documentation And ReportingMaintain accurate records of installations, repairs, and maintenance activities in Autotask and IT Glue.Enter all work as service tickets into Ticketing System.Document technical procedures and guidelines where necessary.Provide regular updates on service activities and issues resolved.CommunicationCommunicate effectively with clients to understand their technical needs and issues.Improve customer service, perception, and satisfaction.Provide timely updates to clients regarding the status of their service requests.Ensure high levels of customer satisfaction by delivering quality service.Communicate effectively, clearly and in a timely manner with your colleagues.Escalate service requests that cannot be scheduled within agreed service levels.Project InvolvementParticipate in IT projects, including system upgrades, migrations, and implementations.Assist Professional Services with the planning and execution of IT projects.Ensure your assigned project task timelines and deliverables are met.Compliance And SafetyAdhere to company policies and procedures including IT security protocols.Follow health and safety guidelines while working on-site.Ensure compliance with relevant industry standards and regulations.Do not create an unsafe environment or health and safety risks on a client's site.Continual ImprovementStay updated with the latest technology and advancements.Pursue professional development opportunities and certifications.Renew current IT certifications.Recommend improvements to enhance service delivery and efficiency.Knowledge, Skills, and/or Abilities RequiredTechnical SkillsProficiency in hardware and software troubleshooting.Strong knowledge of network protocols and configurations.Familiarity with operating systems (Windows, macOS, Linux).Experience with virtualization technologies.Soft SkillsStrong problem-solving abilities.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong organisational skills and attention to detail.CertificationsFull clean driving license (Category B)CompTIA A+, Network+, Security+.Microsoft Certified: MS 900 + AZ900 Windows Server/Azure Administration/365 Administration.Cisco Certified Network Associate (CCNA).Job DetailsCompany: Evad Technology GroupJob Location: Customer sites in Ireland and head office Unit 3, Robinhood Road, Dublin 22HE17.Start date: ASAPContract type: Full-time Temporary progression to permanent after 1-year successful completion of this temporary contractCareer level: 5 years + experienceSalary: BASED ON EXPERIENCE20 days annual holiday pro rata per annumOngoing development from an experienced team member/ managerExcellent opportunities for career progressionNormal working hours: 8.45am-5.30pm Monday-Friday (plus Overtime / Out of Hours occasionally if required).You may be required to change these working times on a shift basis between 8am and 6pm as requested by the company assuming reasonable notice is given.#J-*****-Ljbffr