Sales Supervisor

3 weeks ago

Cork, Ireland Lynott Jewellery Full time

Overview
LYNOTT Jewellery is a premier destination for jewellery, offering an exceptional shopping experience in the heart of Brown Thomas Cork.
Known for our commitment to quality, elegance, and customer satisfaction, we aim to deliver a luxurious and personalised service to our clients.
We are seeking an experienced
Supervisor
to join our team and play a pivotal role in driving the success of our jewellery counter.
Responsibilities
Team Leadership:
Manage and motivate a team of 10+ sales professionals to achieve sales and service goals.
Foster a collaborative, performance-driven, and customer-focused environment.
Provide ongoing coaching, mentoring, and support to team members to enhance their skills and productivity.
Customer Experience:
Ensure every customer interaction reflects LYNOTT Jewellery's luxury brand ethos.
Resolve customer queries and concerns efficiently, maintaining high satisfaction levels.
Monitor and enhance the customer journey to meet and exceed expectations.
Operations Management:
Oversee day-to-day operations, ensuring efficiency and adherence to company policies and procedures.
Manage inventory, ensuring stock levels are maintained and merchandise is presented to brand standards.
Prepare sales reports and performance analyses to present to senior management.
Sales Performance:
Drive sales targets by implementing strategies to enhance team performance and individual contribution.
Monitor KPIs and develop actionable plans to achieve business objectives.
Maintain a strong understanding of luxury jewellery trends and products to support the team in driving sales.
Brand Ambassadorship:
Uphold and promote LYNOTT Jewellery's luxury brand image and values.
Represent the brand in interactions with customers, colleagues, and partners.
Requirements
Experience:
Minimum of 5 years in a retail environment, with at least 3 years in a leadership role.
Proven experience managing teams of 10+ people in a fast-paced retail setting.
Prior experience in luxury retail is essential, preferably within the jewellery or accessories sector.
Skills:
Strong leadership and people management abilities.
Excellent communication, interpersonal, and problem-solving skills.
A keen eye for detail and a commitment to delivering excellence.
Availability:
Full-time role requiring 40 hours per week, primarily during weekdays.
Knowledge:
Understanding of jewellery products and the luxury retail market is highly advantageous.
What We Offer
A competitive salary and performance-based incentives.
Commission
Staff discount in Brown Thomas and Lynott
Comprehensive training and professional development opportunities.
A supportive and dynamic work environment in a prestigious retail setting.
Opportunities to grow within the LYNOTT Jewellery brand.
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