Sales Supervisor

1 day ago

Cork, Ireland Lynott Jewellery Full time

Overview

LYNOTT Jewellery is a premier destination for jewellery, offering an exceptional shopping experience in the heart of Brown Thomas Cork. Known for our commitment to quality, elegance, and customer satisfaction, we aim to deliver a luxurious and personalised service to our clients.

We are seeking an experienced Supervisor to join our team and play a pivotal role in driving the success of our jewellery counter.

Responsibilities

- Team Leadership: Manage and motivate a team of 10+ sales professionals to achieve sales and service goals.
- Foster a collaborative, performance-driven, and customer-focused environment.
- Provide ongoing coaching, mentoring, and support to team members to enhance their skills and productivity.
- Customer Experience: Ensure every customer interaction reflects LYNOTT Jewellery’s luxury brand ethos.
- Resolve customer queries and concerns efficiently, maintaining high satisfaction levels.
- Monitor and enhance the customer journey to meet and exceed expectations.
- Operations Management: Oversee day-to-day operations, ensuring efficiency and adherence to company policies and procedures.
- Manage inventory, ensuring stock levels are maintained and merchandise is presented to brand standards.
- Prepare sales reports and performance analyses to present to senior management.
- Sales Performance: Drive sales targets by implementing strategies to enhance team performance and individual contribution.
- Monitor KPIs and develop actionable plans to achieve business objectives.
- Maintain a strong understanding of luxury jewellery trends and products to support the team in driving sales.
- Brand Ambassadorship: Uphold and promote LYNOTT Jewellery’s luxury brand image and values.
- Represent the brand in interactions with customers, colleagues, and partners.

Requirements

- Experience: Minimum of 5 years in a retail environment, with at least 3 years in a leadership role.
- Proven experience managing teams of 10+ people in a fast-paced retail setting.
- Prior experience in luxury retail is essential, preferably within the jewellery or accessories sector.
- Skills: Strong leadership and people management abilities.
- Excellent communication, interpersonal, and problem-solving skills.
- A keen eye for detail and a commitment to delivering excellence.
- Availability: Full-time role requiring 40 hours per week, primarily during weekdays.
- Knowledge: Understanding of jewellery products and the luxury retail market is highly advantageous.

What We Offer

- A competitive salary and performance-based incentives.
- Commission
- Staff discount in Brown Thomas and Lynott
- Comprehensive training and professional development opportunities.
- A supportive and dynamic work environment in a prestigious retail setting.
- Opportunities to grow within the LYNOTT Jewellery brand.

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