Ehr Revenue Cycle Team Lead

Location: Swift Square One
Job type: Specified Purpose
Overview Of Role
The Revenue Cycle Team Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland.
You will report to the EHR Business Stream Lead.
This position ensures that all components of the revenue cycle—from registration to collections— are accurately designed, tested, and transitioned into the new EHR environment to support accurate billing, regulatory compliance, and financial sustainability.
This role provides strategic and tactical leadership for the Revenue Cycle workstream, ensuring alignment with clinical operations, financial systems, and overall programme goals.
The individual will act as a subject matter expert (SME) in revenue cycle and ERP-EHR integration to ensure a smooth, efficient, and sustainable transformation of revenue cycle functions.
This is an ideal opportunity for a revenue cycle expert who understands the intersections of finance, clinical operations, and health IT systems.
General Accountabilities
Primary Duties and Responsibilities:
You will have responsibility for delivering the new Revenue Cycle workstream within UPMC Ireland.
You will implement the programme within the project scope and governance, including identification of your workstream's stakeholders.
You will establish your project team and allocate responsibilities.
You will collaborate with the other business, clinical and technical workstream leads where required.
For the workflows to be deployed, you will be responsible for the end-user experience, the revenue cycle module, milestone tracking and reporting workstream status and issues, risks and benefits.
You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Business Stream Lead.
Team Leadership & Stakeholder Engagement
Serve as the primary liaison to Revenue Cycle staff, ensuring system design meets finance documentation and workflow needs.
Leads Revenue Cycle engagement sessions, adoption planning, and go-live readiness efforts.
Recommend policy changes and process improvements related to Revenue Cycle use of the system to drive efficiencies and improve outcomes.
Coordinate a cross-functional Revenue Cycle implementation team across Revenue Cycle , finance and accounting teams during the transition.
Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks.
Act as a liaison between Revenue Cycle staff and the EHR implementation team.
Support development of training materials and assist with education for Revenue Cycle and other relevant end-users.
Provide hands-on support during go-live and stabilisation phases, ensuring continuity of Revenue Cycle operations and rapid issue resolution.
Collaborate with the training team to ensure Revenue Cycle staff and other relevant users are adequately trained on Revenue Cycle workflows within Meditech and associated applications.
Support the planning and delivery of handover training to the future EHR BAU team members.
Collaborate with Revenue Cycle governance to support ongoing optimization and training needs.
Workflow & System Design
Act as the subject matter expert (SME) for revenue cycle operations including patient registration, scheduling, insurance verification, charge capture, coding, billing, claims, denials, and collections.
Collaborate with MEDITECH analysts and operational leaders to design and validate revenue cycle workflows within MEDITECH Expanse.
Ensure operational workflows translate effectively into charge master, billing rules, claims processing, payment posting, and reconciliation.
Ensure system configuration aligns with payer requirements, billing guidelines, and financial policy.
Support the integration of clinical workflows with financial processes to ensure financial integrity and optimised workflows alongside financial policy and compliance requirements.
Collaborate with business, clinical and technical teams to support end-to-end financial integrity across modules.
Implementation Support, Data Validation & Testing
Oversee Revenue Cycle system configuration, data migration validation, and integration with existing enterprise resource planning (ERP) platforms where applicable.
Lead testing activities for revenue cycle modules, including integrated and user acceptance testing (UAT).
Identify and troubleshoot issues in collaboration with IT, finance, and clinical teams.
Validate interfaces between MEDITECH and third-party systems (e.g., ERP, financial systems).
Validate statutory, management and operational reporting requirement delivery for Revenue Cycle functions.
Support go-live readiness and stabilization efforts, including real-time issue resolution and workflow adjustments.
Support the identification of appropriate hardware solutions to finance users in their operational settings.
Documentation & Governance
Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs.
Support governance processes by preparing materials for steering group and senior management meetings.
Define and track key performance indicators (KPIs) for revenue cycle readiness, adoption, and post-go-live performance.
Assist in documenting lessons learned and continuous improvement initiatives.
Ensure compliance with statutory and regulatory requirements related to finance, revenue cycle, clinical safety and digital health.
Required Qualifications
Qualifications & Experience:
Bachelor's degree in Health Information Management, Healthcare Administration, Finance, or related field.
Equivalent experience may be considered.
Minimum 5 years of experience in revenue cycle operations in a healthcare setting.
At least 2 years of experience supporting or leading system implementations (preferably MEDITECH or similar ERP/EHR platforms).
In-depth knowledge of healthcare billing, coding, reimbursement models, and compliance standards.
Strong project coordination, stakeholder engagement, and change management skills.
Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.
Preferred Qualifications
Experience with MEDITECH Expanse Revenue Cycle modules (including Registration, Abstracting, B/AR, Scheduling,
Charge Capture, and Claims Management) or equivalent major EHR systems (e.g., Epic, Oracle Health).
Experience with clinical-to-financial workflow alignment and charge integrity.
Familiarity with health funding models or private/public payer processes.
Equal Opportunity Statement And Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation
– Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Benefits
– Fully paid maternity and paternity leave for new parents.
Competitive Pension Plan, company funded Death in Service Benefit x 3 times.
Critical Illness cover for all employees up to the age of 66.
Performance and Recognition
– Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance
– Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities
– Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006.
UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo.
UPMC has also established a nationwide Concussion Network.
UPMC's Global Technology Operation Centre is based in Kilkenny.
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