Customer Service Agent

1 week ago

Limerick, Ireland Northgate Vehicle Hire Limited Full time

Customer Service Agent
Reference:
OCT20252766
Location: Limerick
Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts.
Role Summary
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Agent.
This role is pivotal in ensuring exceptional service delivery to our customers while supporting the efficient operation of our technical and inventory management processes.
You will be responsible for handling customer inquiries, allocating work to technicians, and managing stock levels to ensure seamless service delivery.
Key Responsibilities
Customer Service
Serve as the first point of contact for customers via phone, email, or in person, ensuring professional and timely responses.
Resolve customer inquiries, complaints, and issues, escalating where necessary.
Maintain detailed and accurate records of customer interactions using our own in house system.
Work Allocation
Schedule and allocate work to technicians based on priority, location, and availability.
Monitor job progress and communicate updates to customers and relevant stakeholders.
Stock Management
Monitor stock levels to ensure availability of required materials and equipment for technicians.
Conduct regular stock audits and reconcile inventory discrepancies.
Coordinate with suppliers to place orders and manage deliveries.
Maintain accurate inventory records.
Administrative Tasks
Generate and analyse reports related to customer service metrics, technician performance, and stock levels.
Support team members with administrative duties as needed.
Customer Orientation:
Strong focus on delivering outstanding service and resolving issues efficiently.
Organizational Skills:
Ability to manage multiple tasks and prioritize effectively.
Communication Skills:
Excellent verbal and written communication skills for interacting with customers, technicians, and team members.
Problem-Solving:
Proactive approach to identifying and addressing challenges.
Technical Aptitude:
Familiarity with CRM and inventory management systems (training provided if necessary).
Teamwork:
Ability to collaborate effectively with colleagues across different roles.
Qualifications and Experience
Previous experience in a customer service role, preferably within a technical or service-oriented industry.
Familiarity with scheduling and work allocation processes.
Experience with inventory or stock management is highly desirable.
Proficiency in [insert software/tools relevant to the role, e.g., MS Office, SAP].
[Insert any required qualifications, e.g., High School Diploma, Bachelor's Degree, or equivalent experience].
What We Offer
Competitive salary and benefits package.
Employee Discounts.
Opportunities for career progression within a dynamic and growing company.
Comprehensive training and support to help you succeed in the role.
A positive and inclusive workplace culture.
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