Customer Success Manager

6 days ago

Kilkenny, Ireland Parking Network Bv Full time

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
In this role, you'll receive incoming commercial customer requests in addition to actively engage with our customer base, keep our CRM System (Salesforce) up to date, upsell add-ons for solutions in use and create leads to our cross-sales (X-Sale) team.
Collaborating with our worldclass marketing, product, technical support and sales teams, you'll make sure to reach your individual KPIs.
What you will do:
Handle incoming product inquiries from existing customers regarding commercial needs.
Analyze our existing customer base to uncover cross-selling and upselling opportunities within our solution portfolio.
Leverage email, phone calls, databases, and social media to gain deeper insights into prospect organizations, presenting relevant products and solutions virtually and over the phone to attract customer interest.
Utilize Planet's established systems, including Salesforce, Odoo, and Snowflake, to accelerate, analyze, track, customers satisfaction, churn risk and health status.
Address customer challenges, complaints, and escalations by collaborating with relevant internal departments involved.
Develop a comprehensive understanding of Planet's current and upcoming features to identify and implement new business opportunities.
Focus on achieving business goals and objectives, ensuring all activities are properly reported, documented, and shared internally.
Accurately document and report all new sales opportunities in Salesforce and, if necessary, hand them over to the Cross-Sales sales team in accordance with internal standards, ensuring visibility to internal stakeholders.
Facilitate the onboarding of new employees as required.
Who you are:
Hospitality Industry background.
Experience with hotel software (PMS, Revenue Management, etc.) is a plus.
Excellent sales skills.
Self-motivated.
Well-spoken and articulate.
Good Microsoft Office, Salesforce (CRM) and Windows operating system experience.
Organization and issue resolution skills.
Team player.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
#J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Kilkenny, Kilkenny, Ireland Parking Network BV Full time

    Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in...

  • Customer Success Manager

    1 week ago

    Kilkenny, Ireland Parking Network BV Full time

    Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in...

  • Customer Service Associate

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBeeFood Full time €20,000 - €32,500

    We are seeking a Team Member to join our front-line operations. As a key member of our team, you will play a crucial role in ensuring the success of our business.Key Responsibilities:SUPPORT DAY TO DAY OPERATIONSENSURE THE SHOP FLOOR IS CLEAN AND TIDYEvaluate and enforce Subway manual training contentsFOOD PREPARATIONSTOCK CONTROL AND MANAGEMENTCreate a...

  • Drive Customer Experience Excellence

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBeeCustomerExperience Full time €80,000 - €100,000

    Senior CX Manager RoleThe Senior CX Manager is a pivotal role in shaping customer experiences, reducing friction, and delivering measurable impact.This position requires strategic thinking and planning to drive business development through data-driven insights.A critical aspect of the job involves analyzing CX portfolio performance and presenting findings to...

  • External Customer Support – Kilkenny

    1 week ago

    Kilkenny, Kilkenny, Ireland Controlled Environments Company (CEC) Full time

    OverviewControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are looking for a suitable candidate to manage weekly accounts requirements in the Kilkenny / South Tipperary area.ResponsibilitiesService an allocation of CEC customers in the areaVisit...

  • Customer Service Team Member

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBeeCustomer Full time €28,000 - €38,000

    Job DescriptionWe are seeking a highly motivated and dedicated Customer Service Team Member to join our team.This is an excellent opportunity for individuals who possess strong communication skills, a positive attitude, and a passion for delivering exceptional customer service.The ideal candidate will have operational knowledge of a retail environment, be...

  • Customer Service Assistant

    3 weeks ago

    Kilkenny, Kilkenny, Ireland BOYLE Sports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: KilkennyRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the...

  • Customer Support Specialist

    2 weeks ago

    Kilkenny, Kilkenny, Ireland Planet Full time

    OverviewCustomer Support Specialist (French Speaking) at Planet. You will be the first point of contact for our customers, assisting them via phone or email with technical inquiries and any issues that arise. You will independently analyze and resolve problems while advising our customers on how to use our software optimally and efficiently. After an...

  • Customer Engagement Advisor- Contact Centre

    2 weeks ago

    Kilkenny, Kilkenny, Ireland Vhi Healthcare Full time

    Job Type Permanent Remote Work Option Hybrid Category Retail Intermediary Location Kilkenny, County Kilkenny, Ireland Job Details The Opportunity: Customer Engagement Advisor- Contact Centre, Kilkenny/Hybrid Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a...

  • Customer Service Representative 12 month contract

    4 weeks ago

    Kilkenny, Kilkenny, Ireland Merlyn Showering Full time

    Customer Service Representative 12 month contractJoin or sign in to find your next jobJoin to apply for the Customer Service Representative 12 month contract role at MERLYNContinue with Google Continue with GoogleCustomer Service Representative 12 month contract2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative...