Customer & People Engagement Technology CoE Manager

Company description: Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirln has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirln now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Irelands number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition. Tirln has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. A talented team of over 2,100 people manage Tirlns network of 11 production facilities, with annual revenues of over €3 billion. Tirln is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science-Based Targets initiative (SBTi). For more information, visit Job description: Customer & People Engagement Technology Centre of Excellence Manager Hybrid working model Tirln Tirln, currently partnering with a 3rd party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirln IT team, working in adynamic& collaborative environment. ? We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Overview Reporting to the Head of IT, this role will lead the Customer & People Engagement Technology CoE within the IT function at Tirln. The role will manage the strategic direction, architecture, and operational excellence of platforms that support customer engagement, HRIS, and digital experience. Working in close partnership with Commercial Digital Transformation, Category stakeholders and the Human Resource Function, this role will also be responsible for ensuring all technology investments deliver maximum value and align with business goals Key Responsibilities Leadership & Strategy Lead a team of specialists across customer engagement and people experience platforms Develop and maintain strategic roadmaps for relevant platforms Define and ensure adherence to architectural standards and governance Champion innovation and continuous improvement across supported platforms Platform Ownership Oversee the lifecycle management of Customer Engagement Platforms (e.g. SAP C4C, SAP Emarsys, SAP Commerce etc), HRIS Platforms (e.g. SAP SuccessFactors, Time & Attendance (T&A), Payroll etc.) and Web Hosting Platforms (e.g. Drupal, Wordpress etc.) Ensure platforms are secure, compliant, and optimised for performance and user experience Manage relationships with external strategic partners, service providers and vendors. Collaboration & Stakeholder Engagement Partner with the Customer Digital Transformation team to align technology with customer experience goals Collaborate with Marketing and Commercial Category teams to support campaigns and digital initiatives Act as a key liaison between IT and business stakeholders to ensure platform capabilities meet evolving needs Operational Excellence Ensure robust support, maintenance, and enhancement processes are in place Monitor and report on platform performance, usage, and KPIs Promote best practices, standardisation, and reuse across application platforms Evaluate emerging technologies and recommend adoption where appropriate Compliance & Risk Management Ensure platforms comply with internal policies, GDPR, and other relevant regulations Manage risk through proactive monitoring, vendor management, and incident response planning Project Delivery Support project planning, resource allocation, and delivery of initiatives within scope, time, and budget Provide oversight and guidance on solution design and integration Benefits Realisation Work with business stakeholders to ensure that the benefits of technology investments are fully realised and aligned with business goals Key Requirements: Bachelors degree in Information Technology, Business Systems, or related field Relevant certifications in SAP, HRIS, or digital platforms desirable 5 years + experience in a similar role, managing enterprise platforms in customer engagement and HR domains Strong understanding of SAP ecosystem (C4C, Emarsys, Hybris, SuccessFactors) Experience with web hosting technologies (Drupal, WordPress) desirable Demonstrated ability to lead cross-functional teams and manage vendor relationships Strategic thinker with hands-on technical capability Excellent communication and stakeholder management skills Experience in the agri-food or cooperative sector advantageous Familiarity with digital transformation programmes, and knowledge of data privacy and compliance frameworks desirable Strong team player with a growth mindset Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Profile description: Tirln, currently partnering with a 3rd party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirln IT team, working in adynamic& collaborative environment. Skills: Customer & People Engagement Technology Manager IT IT architecture Benefits: Gym Mobile phone Paid Holidays Parking Pension