Software Development Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.
Join the team and create the future of customer experience together.
**Job Description**Job Title: Software Development Engineering Manager Department & Team: Conversational AI Location: Galway**Summary**The Conversational AI team at Genesys is driving major transformation in both Self-Service and Assisted-Service experiences, delivering better outcomes, enhanced customer experiences, and reduced operational costs.We are seeking a talented Software Development Engineering Manager to lead a high-performing back-end team in building products and services that leverage Generative AI to deliver measurable value for Genesys customers.As a senior member of the Conversational AI team, you will:* Lead a team of developers building AI-powered conversational solutions.
* Contribute to the architecture and code base of the AI Platform.
* Work on tools, infrastructure, and scalability challenges at the intersection of machine learning and software engineering.You will join a collaborative, agile, full-stack team delivering features across front-end, back-end, eventing and storage layers.
Our engineers focus on scale, security, and usability, coding primarily in Python, Java, and JavaScript, while leveraging technologies such as DynamoDB, SQS, Kafka, Jenkins, Git, all on AWS.This role is ideal for a hands-on development manager or a senior technical leader looking to move into Engineering Management.
**Key Responsibilities**People Leadership* Line-manage a high-performing engineering team.
* Conduct regular 1:1s, set performance and development goals, and provide mentorship.
* Deliver timely feedback, performance reviews, and career planning.
* Support team growth through skill development and recruitment.Delivery & Execution* Lead the team to deliver product features aligned with the roadmap.
* Ensure adherence to the SDLC process and Genesys engineering best practices.
* Assign and mentor Feature Leads, ensuring delivery accountability.
* Maintain quality standards across the code base.Product & Domain Expertise* Develop a deep understanding of Conversational AI features, use cases, and related services.
* Collaborate closely with Product Management and Engineering Leadership (3-in-a-box process).
* Actively participate in chartering, storyboarding, and feature check-ins.Service Ownership* Gain and maintain expertise in the service architecture.
* Perform active PR reviews and uphold coding standards.
* Drive focus on resiliency, availability, and performance of the service.
**Minimum Requirements*** Proven track record in a team lead or development manager role, with experience in people management, performance reviews, mentoring, and career development.
* Ability to foster a high-performing engineering culture and support individual growth within the team.
* Hands-on experience as a software developer, ideally in Python, with additional knowledge of Java or JavaScript considered a plus.
* Solid understanding of software engineering fundamentals, design patterns, and best practices.
* Strong knowledge of Cloud Native technologies, preferably AWS, including services such as DynamoDB, SQS, and Kafka.
* Understanding of DevOps practices, CI/CD pipelines (e.g., Jenkins, Git), and automated testing.
* Demonstrated experience working in an Agile environment, collaborating cross-functionally with Product Management, QA, and UX teams.
* Excellent communication and collaboration skills, with the ability to represent Engineering in cross-functional forums**Desirable Skills*** Experience with Chatbots or other Conversational AI tools.
* Knowledge of NLU/NLP concepts.
* Exposure to Machine Learning.
* Understanding of the Contact Centre domain.
* Practical knowledge of Generative AI applications.
* Proven track record of building and scaling teams.
**Our Benefits:*** Flexible work schedules and work-from-home options* Development and career growth opportunities* Excellent pension scheme* Bonus scheme* Health Insurance* Income Protection & Life Assurance* Family-friendly leave allowances, including paid maternity and paternity leave.
#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.
**About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
To learn more, visit .
**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at ****** can expect a response within 24–48 hours.
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**Genesys is an equal opportunity employer committed to fairness in the workplace.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
*### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
To learn more, visit is an equal opportunity employer committed to fairness in the workplace.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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