Senior It Support Engineer

OverviewA global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel.How we collaborate, innovate, and engage with one another is important to us.Our work is driven by 5 key principles:One team, One missionOur collective dedication to Nitros mission defines us.Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.Own itWe take full ownership of our actions and decisions.We empower one another to lead with confidence, creativity, and a solutions-focused mindset.Accountable to our customersWe are dedicated to our customers and take our commitments seriously.We do what we say we are going to do.Excellence in executionDriven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.Be bold, fail fast, learn fasterWe learn as we grow, dare to try, and bravely question.We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.The RoleWe're looking for an experiencedSenior IT Support Engineerto join our Corporate IT team to help us work towards our mission of delivering world-class IT Infrastructure, Tools & Services to support and enhance the technology experience of Nitronauts worldwide – enabling faster, smarter and safer work for all.For the right individual, this position will offer a wealth of exposure to various different technologies, interesting projects and excellent career development opportunities.What you'll be doingProviding expert-level Systems Administration for our M365, Entra ID & Intune environmentsSupporting our Windows and MacOS corporate users based in Nitro global offices, as well as remote usersTake a lead role in IT projects.For example, migrating from a Hybrid AD environment to Entra full-cloudUsing PowerShell to automate and simplify daily tasksTake ownership of support tickets and manage them from first response to resolution, ensuring agreed SLAs are metExecute and manage the Nitro IT onboarding process, ensuring that all new Nitronauts are set up with the accounts, access and hardware they need to hit the ground running on day 1Provide onboarding training sessions to new NitronautsEnsure our meeting room AV tech is well-maintained and meets the needs of our usersEnsure we have an up-to-date overview of all of our computer assetsStock management and procurement to ensure we have sufficient peripherals and computer inventoryWork closely with other IT staff to effectively communicate issues, project milestones and share ideas & knowledgeEnsuring our environment and endpoints are secure by using good patching procedures, vulnerability management and endpoint hardeningTaking part in our compliance activities to ensure our compliance with ISO*****, SOC2 and othersWhat we're looking for5+ years' experience in Desktop/Technical Support or Systems Administration rolesSelf-motivated, self-starter with the ability to execute with minimal directionStrong customer service skills and attitudeStrong organizational skills with the ability to track multiple issuesAble to assess the urgency of incidents and prioritise tickets accordinglyIndependent, curious, wishing to learnStrong communication skills (verbal and written)Ability to effectively document and diagram all relevant materialAbility to occasionally travel to other corporate offices if requiredIndustry Certifications from Microsoft (SC-300, SC-900 etc.), Cisco, CompTIA, ITIL are advantageousWhat we're looking for - Technical SkillsAdvanced knowledge of all Windows Desktop & Server operating systemsAdvanced knowledge of MacOSSignificant experience with device management platforms (ideally Intune & Jamf)Experience using PowerShell to simplify or automate tasksIntermediate networking knowledge – able to configure a Security Appliance, switch and Wireless AP and troubleshoot connectivity issues.Experience managing Meraki networks is advantageousWhy Nitro?Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Hybrid WorkOur team embraces the hybrid work model, appreciating its blend of flexibility and structure.We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks.We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.#J-*****-Ljbffr