Sr. Cloud Applications Engineer

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital
transformation.
Your Impact
An OpenText Sr.
Cloud Applications Engineer is responsible for the technical delivery of the CS (Content Server) Platform-based solutions.
Such delivery activities encompass the design, development, deployment, testing, and documentation of specific software components – either providing extensions to particular items of core product functionality or implementing specific system integration components.
This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Professional Services team.
Engagements may vary from managing multiple short and relatively fast-paced engagements to larger projects, depending on levels of experience.
The nature of work may include full application lifecycle activities, including development, deployment/provisioning, testing, migration, decommissioning, and ongoing run and maintain (upgrades, patching, etc.)
of the cloud deployments.
The role is customer-facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally), both verbally and in writing.
LI-Hybrid
What the Role Offers
Participate in technical design, deployment, and day-to-day administration
Plan and execute implementations, upgrades, and patching
Configure CS software components according to project timelines
Coordinate project delivery with multiple teams, including third-party suppliers and client resources
Automate provisioning, patching, and upgrades to improve operational efficiency
Seek new business opportunities through customer engagement and change control provisions
Adhere to project management standards and quality checks
Manage expectations and responsibilities for all stakeholders
Provide exceptional customer support via web, telephone, or email
Resolve complex technical issues in the OpenText cloud environment
Administer production applications on UNIX and Windows servers
Troubleshoot alerts to meet service level agreements
Collaborate on technical issues with various resources
What You Need to Succeed
Minimum of 7 years of relevant experience
Expertise in deployment, administration, and troubleshooting of OpenText Content Suite Platform components (Content Server, xECM, Brava, OTDS, Search & Indexing)
Experience with cloud deployment of the Content Suite Platform
Knowledge of ITIL methodology, Windows, UNIX, and application administration in a TCP/IP networked environment
Experience with relational DBMS (PostgreSQL, Oracle, MS SQL Server, MySQL)
Programming/scripting skills (SQL, .sh/.bat, Java, JavaScript)
Familiarity with web/application servers (IIS, Apache, Tomcat, JBoss)
Desired Skills:
JQuery, JQuery UI, AJAX, JSON
Experience with Web Services and LDAP
Java, C++, or C#
Awareness of virtualization/VMware
ITIL certification is a plus
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at
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.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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