Customer Experience Agents

2 weeks ago

Dublin, Ireland Fmi Field Management Ireland Full time

Your mission
This is not a remote/hybrid role.
We are looking for fluent Irish speakers – applications without this essential skill cannot be considered.
Job Description
What can we offer you?
Expected earnings: €28,080 per year OTE (base pay plus commission for strong performance)
Full-time: 40 hours per week at €13.50 per hour
Schedule: Monday to Friday (occasional Saturday hours)
Shifts: 8am–5pm, 9am–6pm, 11am–8pm (subject to business needs)
Attractive bonus incentives: Potentially worth over €2,500 annually
Weekly pay & monthly commission
Role Overview
Join our dynamic team as a
Customer Experience Agent
, where you'll handle inbound calls from existing clients and play an important role in hitting daily team targets.
You will also have opportunities to make outbound calls to existing clients, using your excellent communication skills for cross-selling and upselling.
Responsibilities
Act as the voice of our business, delivering an exceptional customer experience in Irish
Work within a high-performing team towards shared and personal targets
Complete comprehensive training to ensure a smooth transition into your role
Approach challenges with positivity and a passion for exceeding goals
Maintain high motivation, resilience, and drive
Demonstrate strong listening and communication skills that reflect FMI's mission and values
Your profile
Qualifications & Experience
Fluency in the Irish language
(verbal and written) – essential
Previous customer service or call centre experience – desirable, but not essential
Strong interpersonal and communication skills with the ability to handle queries confidently
Ability to work under pressure and remain calm and professional
Comfortable using IT systems, CRM tools, and handling multiple tasks simultaneously
Eligibility to work in Ireland (proof of right to work required)
A proactive, resilient, and target-driven attitude
FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government.
Our teams have been representing leading brands in Ireland for over 30 years.
We value our employees and help them grow through training and development opportunities.
Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field.
If you're passionate and enthusiastic about your career, FMI is the place for you.
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