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Application Support Engineer

4 weeks ago

Dublin, Dublin City, Ireland Cubic Telecom Full time

The Company Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world.
Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.
The Role We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast-paced, highly flexible environment.
The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support.
Responsibilities of this role: Coordinate with support and development teams to resolve application and system issuesDesign and maintain expertise in flow of application process and systems related to companyAdminister and resolve applications issues, provide updates and perform root cause analysisSupervise all alerts related to application and system procedures and provide services proactivelyMaintain good professional relationships with counterparts of engineering and customer support departmentsOrganize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software EngineersPerform root cause assessment and debug all issues on server domain, and availability of applicationsCoordinate with test department to assist in releases and deployments to various environments and production outputsProvide support and identify all issues and prepare appropriate documentation for all issues and solutions.Manage all production systems and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.Identify and provide resolutions ranging in complexity from medium to high.Essential Experience and Qualifications Fluent EnglishA degree level qualification in a technical discipline such as Computer Science or Software EngineeringKnowledge and experience of administering or using Microsoft IISKnowledge of Database technologies (Microsoft SQL Server) and working fluency in SQLAbility to diagnose & address application issuesWorking Knowledge of IT Hardware and SoftwareAbility to learn and master employer-specific softwareComplex problem solvingWritten and verbal communication skillsCustomer Focused with excellent written and verbal communication and reporting skillsDemonstrable ability to learn technical information, processes and applications quicklyExcellent attention to detail and the ability to multitask and work effectively within a fast-growing organizationDemonstrated ability to be flexible and take a proactive approach to problem solvingDesired Experience and Qualifications Experience with cloud infrastructure (Azure)Experience using tools like Postman to create and save simple and complex HTTP/s requests.Basic knowledge of programming concepts, preferable C#Experience in building effective relationships with development teams and clientsBenefits: 25 days annual leave + 2 company daysHealth InsurancePension ContributionESOPTax saver schemeBike to work schemeSports and social activitiesGreat annual office outings (Summer BBQ, Christmas party, charity runs)Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)Learning and Development OpportunitiesCubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

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