Application Support Engineer

2 weeks ago

Dublin, Dublin City, Ireland Susquehanna International Group Full time

As Trading Application Support Engineer, you will join the existing ultra-low latency support team and provide technical and administrative support for all trading, operational, and support systems within the team.

This is a demanding and highly technical role which requires you to display strong technical systems and application knowledge in making critical support decisions while working under pressure. The role will also require you to manage complex project work for new or existing support systems, monitoring systems, support tools, and/or deployment of new software trading systems.

In this role you will:

  1. Address queries and investigate issues.
  2. Act as the primary escalation point for these issues.
  3. Troubleshoot and optimize our proprietary applications.
  4. Monitor in real-time using various applications displaying a live view of our environment (both software & hardware). Respond promptly to hardware failures or software crashes to restore operations.
  5. Deploy, review, and test changes to the production trading environment, including software updates.
  6. Work on both short-term and long-term projects, which vary greatly in scope.
  7. Collaborate with development and engineering teams to design new functionalities and improve existing ones within the production environment.

What we're looking for:

  1. Knowledge or interest in developing networked application systems, including exposure to database environments and Windows servers (2012, 2019).
  2. Proficiency in scripting languages such as PowerShell, Python, and Windows Batch.
  3. Excellent IT analytical and troubleshooting skills, including analyzing log files and understanding application/system logic.
  4. Experience with batch scheduling systems is advantageous.
  5. Experience with application monitoring and analytical tools like Splunk and Check_mk.
  6. Technical discipline or equivalent experience.
  7. Personal Skills:
  8. Initiative and a record of continuous improvement and best practice implementation.
  9. Ability to work under pressure and meet tight deadlines.
  10. Self-motivated, creative, and eager to learn.
  11. Strong communication skills, both verbal and written.
  12. Attention to detail and thoroughness in work.
  13. Friendly and approachable interpersonal skills.
  14. Teamwork and collaboration skills.
  15. Excellent time management, organization, and prioritization skills.
  16. Flexibility to participate in early morning and out-of-hours support schedules.
  17. Desire to learn and improve skills and knowledge.

Note: Susquehanna does not accept unsolicited resumes from recruiters or search firms. If you are not a passport holder of the country for the vacancy, you might need a work permit. All applications should be made via the 'Apply now' button.

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