Application Support Engineer

4 weeks ago

Dublin, Dublin City, Ireland Whiteblue Full time

Diagnose and resolve technical issues by reviewing application code, configuration, and data. Implement minor code fixes and provide effective solutions.

Employment Type:Full timeTiming:GeneralWork Mode:Work from OfficeExperience:6+ yearsLocation:Dublin

➢ Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.

➢ Review the application code, configuration and data to identify the problem that member or team member facing and perform minor code fixes.

➢ Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.

➢ Create and track incident reports, assign incidents to appropriate teams for resolution.

➢ Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up-to-date and easily accessible to users.

➢ Monitor the performance of the applications and identify potential issues. Take proactive steps to optimize application performance.

➢ Working knowledge of technical strategies, business process design, application development and technical architecture

➢ Ability to plan, organize, schedule, and manage work hours and small projects.

➢ Strong problem solving and analytical abilities.

➢ Possess good written and oral communication skills.

➢ Possesses ability to collaborate effectively with a wide array of people on many different levels.

Minimum Qualifications

➢ Bachelor's degree in Computer Science, Information Technology, or a related field.

➢ 3 years of experience in application support or development.

➢ Able to perform minor code fixes.

➢ Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.

➢ Excellent problem-solving and troubleshooting abilities.

➢ Effective communication skills, both verbal and written.

➢ Ability to work independently and as part of a team.

➢ Familiarity with tools

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