Application Support Engineer

3 weeks ago

Dublin, Dublin City, Ireland Susquehanna International Group Full time

Application Support Engineer
Company:
Susquehanna International Group Dublin, Ireland
Overview
As Trading Application Support Engineer, you will join the existing ultra-low latency support team and provide technical and administrative support for all trading, operational and support systems within the team.
This is a demanding and highly technical role which requires you to display strong technical systems and application knowledge in making critical support decisions while working under pressure.
The role will also require you to manage complex project work for new or existing support systems, monitoring systems, support tools and/or deployment of new software trading systems.
In this role you will:
Address queries and investigate issues.
Act as primary escalation point for these issues.
Troubleshoot and optimize our proprietary applications.
Perform real-time monitoring of various applications displaying a live view of our environment (both software & hardware).
Respond to hardware failures or software crashes to restore functionality.
Deploy, review, and test changes to the production trading environment, including software-related deployments.
Work on both short & long-term projects, which vary greatly.
Collaborate with development and engineering teams to design and improve functionalities within the production environment.
What we're looking for
Knowledge and/or a desire to develop networked Application Systems, including exposure to database environments and Windows (2012, 2019).
Knowledge of scripting (Powershell, Python, Windows Batch, etc.).
Excellent IT analytical/troubleshooting skills, including extensive experience tracing problems through analyzing log files and following application/systems logic (e.g., routing paths).
Experience with supporting a batch scheduling system is an advantage.
Experience working with application monitoring and analytical tools (e.g., Splunk, Check_mk).
B.S. in a technical discipline or equivalent experience.
Personal Skills:
Initiative - proven record of seeking continuous improvement and implementing best practices in a technology environment.
Ability to work under pressure and meet tight deadlines.
Self-motivated and creative.
Strong communication (verbal and written) - ability to convey technically complex subjects clearly and concisely.
Attention to detail - thorough in work carried out.
Interpersonal - friendly and approachable.
Teamwork - working together to meet deadlines.
Excellent time management, organization, and prioritization skills.
Flexibility - all team members participate in early morning and out-of-hours support schedules.
Desire to learn and improve skills and knowledge.
Susquehanna does not accept unsolicited resumes from recruiters or search firms.
Any resume or referral submitted in the absence of a signed agreement will become the property of Susquehanna and no fee will be paid.
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