Credit Control Administrator

Credit Control and Goods Inwards Administrator - Glasnevin, Dublin 11
As a Credit Control and Goods Inwards Administrator, you will support the Branch Manager by providing accurate and efficient administrative assistance aligned with the Group Credit Policy.
You'll also contribute to the wider success of the branch through involvement in goods inwards management and health & safety responsibilities, helping ensure smooth daily operations and a safe, well-organised workplace.
Key Responsibilities
Credit Control & Administration
Ensure a high standard of customer service in all credit control interactions
Achieve cash collection targets and manage debtor days
Review and refer customer credit limits to Head Office as required
Enforce adherence to the Group Credit Policy
Maintain and manage all branch credit control administration
Process customer payments promptly and accurately
Manage and resolve account queries efficiently
Deliver timely and accurate invoice data to customers
Handle distressed debtors professionally, including coordination with Head Office and third-party collection agencies
Goods Inwards & Operational Support
Update and track all goods inwards to ensure no items are lost or misplaced
Respond to goods inwards queries and solve operational issues efficiently
Support counter sales and prepare sales dockets as required
Handle petty cash and assist the cash office when needed
Maintain a clean, safe, and secure workplace environment
Build and maintain positive relationships with customers
Health & Safety
Act as a Health & Safety champion in the branch
Follow and promote company health & safety policies and procedures
Ensure a safe working environment for colleagues and customers
Report any hazards or incidents promptly and responsibly
Employment Engagement
Drive employee engagement initiativesby promoting a positive workplace culture, organizing team-building activities, and gathering feedback to support continuous improvement in employee satisfaction and morale.
Knowledge & Experience
Strong written and numerical skills
Previous experience in a fast-paced administration environment
Knowledge of accounting principles
Experience in goods inward administration (desirable)
Working toward a relevant qualification (preferred but not essential)
Proficient in Microsoft Office (Excel, Outlook, Word)
Essential Competencies
Excellent communication and interpersonal skills
Logical thinker and strong problem-solving ability
Organised with great attention to detail
Ability to prioritise workload and manage multiple tasks
Team player with the ability to work independently
Customer-focused with a positive, flexible attitude
Comfortable with handling analytical data and systems
What We Offer
Competitive base salary
Private healthcare discount
Sick pay scheme
Paid maternity and paternity leave
Company pension scheme
Colleague saving and profit share schemes
Staff discount
Educational assistance
Wellness initiatives and supports
Don't meet every single requirement?
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.
At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
You may be just the right candidate for this or other roles.
DISCLAIMER: Chadwicks Group reserves the right at any time to change, delete, or add to any of the provisions of this Role Profile at its sole discretion and it is the colleague's responsibility to familiarise themselves with these changes.
Furthermore, the provisions of this Role Profile are designed by Chadwicks Group to serve as guidelines rather than absolute responsibilities and duties.
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