Clinical Service Manager

Are you looking for an exciting and fulfilling new position?
Join our dynamic team, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients.
We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference.
Be part of a mission-driven organization dedicated to advancing clinical research and transforming lives.
Role Objectives:
The Clinical Service Manager plays a key role in managing and supporting clinical operations and administrative functions within the Nursing Management Team.
This role is crucial for improving nursing retention, ensuring the delivery of high-quality clinical care, and maintaining regulatory compliance across all nursing services.
The Clinical Service Manager works closely with project management and the global clinical team to streamline clinical processes and enhance operational efficiency.
The Ideal Candidate:
Team Player
Adaptable
Detail Oriented
Problem Solver
What You'll Do:
Lead recruitment, resource allocation, and engagement strategies for Mobile Research Nurses (MRNs), with a focus on satisfaction and retention.
Manage all aspects of MRN personnel, including recruitment, performance management, clinical training, and administration.
Oversee accurate timesheet submissions and maintain up-to-date personnel records in the HRIS system.
Design and implement protocol-specific training programs and create study-specific resource materials to support clinical execution.
Provide mentorship and support professional development to enhance clinical performance within the MRN team.
Oversee and evaluate clinical training programs to ensure nursing staff are competent and confident in delivering care.
Collaborate with project management to identify and improve clinical processes and tailor training materials to project needs.
Develop and maintain Standard Operating Procedures in compliance with GCP and applicable regulations.
Coordinate Clinical Operations functions between warehouse and nursing teams to ensure efficient equipment and supply management.
Serve as a liaison for internal and external stakeholders, manage nursing documentation systems, and support ad hoc nursing tasks as needed.
May support commercial activities and serve as a clinical point of contact in client-facing discussions, helping to align nursing services with client expectations and project requirements.
What You'll Need:
Bachelor's Degree (or comparable combination of education and relevant experience)
RN License
3+ years of clinical research or nursing experience
Proven understanding of Good Clinical Practice (GCP), clinical trials, and ethical review regulations (e.g., IRB, REC, Ethics Committees).
Nurse Management/Education experience preferred
Effective verbal and written communication skills
Strong verbal and organizational skills
Proven ability to effectively manage multiple priorities and demonstrate strong time management skills
Ability to effectively handle multiple priorities
Excellent time management skills
What We Offer:
Private healthcare insurance
Long-term illness Cover
Death in service cover
Salary sacrifice pension
Annual leave
Paid maternity & paternity leave
Volunteer day
What Sets Us Apart:
WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available.
WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs.
We're Committed to Our Team:
WEP has many initiatives to encourage wellness, growth and development, and team relationships.
Check out our LinkedIn Life Page to learn more about our team events and all we do to support our employees.
We're Committed to DEI:
At WEP Clinical, acceptance, recognition, and engagement are the core of our DEI values.
We are committed to giving employees opportunities for personal and professional success and growth and to embracing everyone's unique identities.
Our services include:
Access Programs
Clinical Trial Services
Patient Site Solutions
Clinical Trial Supply
Market Access and Commercialisation
WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment.
WEP Clinical is an equal-opportunity employer.
WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual's race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law.
This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.
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