Reservations Manager

5 days ago

Bray, Ireland Powerscourt Hotel Full time

We are expanding our team and seeking an experienced Reservations Manager
This new role will lead our Reservations Department and ensure the smooth handling of all individual and group bookings.
About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic.
At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people.
We provide a comprehensive training programme relevant to your new role and our business.
We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotels throughout Ireland and operate under the Marriott International, Autograph Collection.
Key Responsibilities: Lead and develop the Reservations team to deliver exceptional service and accuracy.
Oversee all reservations processes, ensuring compliance with brand standards and system accuracy (Opera, MARSHA, EMPOWER).
Manage room inventory and support revenue strategies to optimise performance.
Coordinate group bookings with Events and Sales teams, ensuring all details are delivered seamlessly.
Act as the point of contact for guest inquiries, VIPs, and corporate clients.
About You: 23 years experience as a Reservations Supervisor (or similar) in a 4- or 5-star hotel.
Strong leadership skills with the ability to inspire high performance.
Excellent communication, organisational, and problem-solving skills.
Proficiency in Microsoft Office (Excel essential); knowledge of Opera PMS and Marriott systems is desirable.
If you are passionate about delivering excellence, driving results, and leading a high-performing team, wed love to hear from you
Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels.
Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform laundered Skills: Reservations Hotel Opera Customer Care

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