Alamo Restaurant Food

At the Riverside Park Hotel, we are proud of the exceptional experiences we create for our guests every day.
Our team lives by four core values: Care, Doing the Right Thing, Always Getting Better, and Energy & Drive.
As a Food & Beverage Assistant, you will play a vital role in delivering warm, thoughtful service with passion and professionalism.
This role involves evening work, midweek and weekends.
Key Responsibilities
Guest Service
Welcome all guests with warmth, care, and a can-do attitude.
Take and process orders efficiently, always aiming to do the right thing for our guests by understanding their needs.
Offer knowledgeable recommendations and provide friendly, attentive service throughout the meal.
Ensure tables are beautifully set and prepared to hotel standards.
Keep dining areas clean and well-organised, creating a relaxed and comfortable environment.
Proactively manage table turnover while maintaining a respectful pace for guests.
Food Service
Deliver food promptly and professionally, ensuring accuracy and presentation meet expectations.
Work collaboratively with the kitchen team to ensure timely, seamless service.
Upkeep and Cleanliness
Maintain a clean and organised workspace, showing care and respect for your environment and team.
Follow hygiene and safety procedures meticulously to support guest and team health.
Guest Interaction
Be attentive and responsive to guests' needs, using initiative to enhance their experience.
Handle inquiries or concerns with professionalism, empathy, and a commitment to always getting better.
Cash Handling
Process transactions accurately and responsibly, ensuring financial integrity.
Follow cash handling procedures and always maintain attention to detail.
Compliance and Safety
Uphold food safety and health regulations to the highest standards.
Lead by example in following hotel policies and demonstrating our values.
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