Hausa Expert- Content Moderator

16 hours ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Community Operations Analyst - Hausa
Do you want to make a real impact in our online community?
We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy
Main Responsibilities:
Investigate & Resolve:
Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
Enforce Standards:
Monitor and enforce our client's Terms of Use, ensuring a safe and respectful community.
Stay Informed:
Become well-versed in our client's products and community standards.
Market Insights:
Use your knowledge to find scalable solutions for our user community.
Data Analysis:
Gather and analyse relevant data to enhance the overall user experience.
Trendspotting:
Recognise trends and escalate issues beyond policy guidelines to our global team.
Efficiency:
Identify workflow inefficiencies and suggest improvements.
Skills & Competences:
Resilience:
Operate effectively in a fast-paced, pressured environment.
Interpersonal Skills:
Strong verbal and written communication skills, with a focus on empathy.
Adaptability:
Positively approach challenges with flexibility.
Decision-Making:
Prioritise, solve problems, and work collaboratively.
Time Management:
Manage and prioritise tasks to consistently meet KPIs.
Language Skills:
Fluency in
HAUSA
with an understanding of regional culture and trends.
Proficiency in English (B2-C2).
Contract:
Full-time, permanent.
Compensation & Benefits:
Working Hours:
Day shift (9-5) OR Evening shift (6pm-2am) with no rotation.
Location:
Dublin 18, Sandyford, Dublin South.
Healthcare:
Private healthcare and pension contribution.
Annual Leave:
25 days of annual leave.
Training & Wellness:
Extensive training and access to CPL's Wellness Programme.
Perks:
Tax Saver and Bike-to-Work Scheme.
IMPORTANT:
Due to the nature of the role, candidates must be confident in dealing with
sensitive content.
Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why Apply?
Be part of a multicultural and diverse team.
Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.
Fixed working schedule with no shift rotations.
Private healthcare, and pension contributions.
No prior experience required—full training provided
How I Can Help:
I will support you every step of the way during the interview process, from updating your CV to interview preparation.
If this role piques your interest, please get in touch
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