Technical Support Associate

Tech Support Associate – Full Time – Office-based in Enniscorthy, Co.WexfordAre you a tech-savvy communicator with a passion for customer service?Do you thrive in fast-paced environments where every interaction makes a difference?Ready to grow your career with one of Ireland's leading ICT providers?Join a Legacy of InnovationOur client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service.They are currently seeking a Technical Customer Service Associate to join their Network Operations and Customer Support Centre in Enniscorthy, Co.Wexford.As the first point of contact for support queries, you'll play a key role in delivering exceptional customer experiences through effective communication, service coordination, and technical problem-solving.You'll also contribute directly to business insights by generating reports that support service performance tracking, invoicing, and operational planning.This is a fantastic opportunity to build your career in a structured ICT environment with clear growth paths in customer service, service delivery, and technical support.What You'll Be DoingAct as the first-line contact for customers via phone, email, or automated alertsLog, categorize, and assign tickets using service management toolsTroubleshoot and resolve routine technical issues using documented proceduresManage ticket flow, priorities, and resource coordination in line with SLAsMaintain clear, professional communication with customers throughout the support lifecycleGenerate service performance reports, support metrics, and invoicing data for chargeable tickets and maintenance contractsMonitor service levels and proactively identify potential capacity or performance issuesSupport the Support Centre Manager with project coordination, reporting, and general administrationChampion the use of service management tools and best practicesEnsure compliance with data protection, information security, and EHS standardsYou'll Be a Great Fit If You Have:At least 1 year of experience in a customer-focused or technical support roleA third-level qualification in a business or related disciplineStrong IT skills, with experience using service management or ERP systems preferredFluent spoken and written English, with excellent communication skillsA methodical, detail-oriented approach to troubleshooting and reportingPrevious experience generating reports is a plusWhat You Bring to the TeamA professional, customer-centric approachA positive, proactive attitude and a collaborative mindsetConfidence in taking ownership of tasks and workflowsA desire to learn, grow, and contribute to process improvementAnalytical thinking and the ability to turn service data into actionable insightsWhat's in It for YouCompetitive salary and company pension schemeAccess to a free financial advice serviceLife assurance and a comprehensive wellness programme including EAPSponsored training and ongoing professional development opportunitiesRegular team-building events and company-wide initiativesFlexible lifestyle days and 3 paid volunteer days per yearThe opportunity to build valuable reporting and data analysis skills that support business decision-makingJob Types: Full-time, PermanentPay: €28,****** per yearBenefits:Bike to work schemeCompany pensionEmployee assistance programOn-site parkingApplication question(s):Are you available to work full-time, on-site in Enniscorthy, Co.Wexford — Monday to Friday, 9:00 to 17:30?Please note that this schedule is non-negotiable.Experience:customer service: 1 year (preferred)Work authorisation:Ireland (required)Location:Enniscorthy, CO.Wexford (preferred)Work Location: In person