Senior Staff, Operations Engineering

Overview
SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices.
SiriusXM's vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world.
Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting.
No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products.
SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.
Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXMs subsidiaries Stitcher, Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization.
The Company's advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers.
SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada.
In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How you'll make an impact
SiriusXM is rapidly expanding its services to drive further engagement of consumers via smartphones, tablets, PCs, and connected devices, while continuing to maintain and grow its adoption in connected cars.
This position will help lead our efforts to increase intelligent observability, predictability, and actionability of how our products perform.
This position is presented with the opportunity to be at the starting phase of a major replatforming effort across many aspects of our environment, which presents an opportunity to rethink our understanding, processes, and tools.
The coverage area crosses the services, data, media, and client applications that power our automotive and digital experiences, with an emphasis on identity and access management.
What you'll do
Operate within a high performing engineering team focused on widening their knowledge of the environment
Help lead SLI, SLA, and SLO definition with Quality of Streaming, Merchandising and Editorial teams.
Lead operational engineering efforts to enhance observability through systems and interactions through media, content, and ads pipelines
Focus on customer intent and delight in architecting operational engineering activities
Assist in roadmap definition with stakeholders to meet quarterly and yearly objectives & key results
Be responsible for leading ceremony and presentations of roadmaps and status
Coordinate with DevOps teams on model revisions and improvements
Delve deep into process, monitoring, and tooling improvements
Leverage observability tools to view and report on changes in streaming quality as new product features are deployed.
Collaborate with QA and Content teams on enhanced understanding of the streaming application experience
Provide Tier 2+/advanced application troubleshooting and support
Lead the efforts to understand system interactions for key user journeys
Serve as key member of post-incident review and analysis
Drive a culture of innovation and be an agent of change.
Cultivate a culture that rewards aggressive pursuit of innovative solutions to problems
Be responsive to the business in proposing and developing new products and services
Identify opportunities to create new products and services that meet current and prospective market opportunities
This role will work within a geographically dispersed team
What you'll need
Bachelor's degree in Computer Science, Business Management or similar field, or equivalent experience, in lieu of degree
5+ years' experience in implementing and providing advanced operational support for streaming media solutions
3-5 years' experience in 24/7 support environment
Deep understanding of media curation and distribution
Fundamental understanding of the most current AWS concepts and technologies
Experience and proven track record of maintaining software at scale to millions of active users
Expert understanding of observability tooling: Conviva, Datadog, SentryIO & AWS
Proven ability to foster and grow world-class operational support
Excellent interpersonal skills; effectively communicate and collaborate with multiple levels of Business, Product, and Engineering teams
Strong understanding of engineering software processes, lifecycle methodology, configuration management, release management, and system verification and testing.
Technical experience in the following areas:
Broadcast and digital media
Content serving and distribution networks
Agile/Scrum methodologies
Jira, Wiki R-2025-09-53
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