Microsoft Dynamics Customer Engagement – Implementation Consultant

Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft.
Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business.
Microsoft Dynamics 365 forms part of Microsoft's business productivity suite of applications including The Power Platform , Office 365, Sharepoint and Teams.
It is delivered as a Cloud based application on Microsoft's Azure platform.
Sysco Software a Gold Certified Microsoft Partner is a leading Microsoft Dynamics Partner in Ireland.
We employ over 95 staff across our locations to deliver Dynamics 365 ERP and CRM implementation and support services to over 250 customers.
Our customers include leading distribution and manufacturing companies, service focused organisations and the public sector.
Due to the ongoing expansion of our Dynamics Customer Engagement Practice we are looking to recruit an experienced Functional Consultant to service both our existing client base and new customer implementations with a geographic focus on the Republic of Ireland.
The role will focus primarily Dynamics 365 Customer Service, Sales and Marketing applications.
The Role
The Consultant role will include the following responsibilities:
Scoping business requirements through analysis and design in line with client business processes.
Implement solutions effectively and efficiently in line with Sysco's project methodology, including Design, Build, Develop and Deploy.
Liaise with other Sysco Professional Services staff including Consulting practice Lead, project managers and technical development staff.
Liaise with Sysco and Microsoft support staff in the diagnosis and resolution of support issues and transition to Business as Usual support.
Manage successful on-going relationships with clients with on-going projects.
The Person
The ideal candidate will have experience of delivering exceptional levels of client service, with a proven track record within Microsoft Dynamics CRM/D365 projects.
You should have experience across a variety of private and public sector organisations.
The Dynamics CRM/D365 consultant should be a highly motivated individual with excellent communication skills, with the ability to work in a fast paced team environment.
You will be client facing in both new and existing customers with a mixture of on-site, home and office based work.
Business and process analysis
Documenting 'as-is' and 'to-be' within accurate and detailed scoping documents
Liaising with in house development team and support and clients – act as a point of communication
Quality Assurance & Documentation
Knowledge and Expertise
Over 3 years Dynamics CRM consultancy experience
Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
Excellent communication and problem solving skills
Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules.
Understanding of Power Platform would be beneficial
Ability to create high quality functional documentation and strong requirements gathering skills.
Person Specification
Highly confident with providing support and training to users
Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
Experience across a number of industries – ideally strong finance experience
Solves complex problems with creative solutions
Self-Starter with ability to handle multiple tasks and shifting priorities
Thinks clearly and calmly under pressure
Places emphasis on client satisfaction
Business analysis
Client facing skills
Remuneration
A competitive salary will be offered according to experience.
Sysco also offer a range of other company benefits, including company pension scheme and annual bonus.
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