It Support Engineer

3 weeks ago

Cork, Ireland Pfh Technology Group Full time

Overview
PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.
Based in Little Island, Co.
Cork
Initially a 12 month contract
Responsibilities
Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems
Updating helpdesk documentation so that support information is available and current for each customer
Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (and Project Team members when applicable)
Skills Required
An ability to communicate verbally and via email with all customers in simple and understanding manner
An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers' satisfaction
An ability to assess each user's IT knowledge levels
Being able to work under pressure
An ability to think logically
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast paced environment
Professional and flexible attitude
About PFH Technology
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations.
We have unrivalled vendor relationships.
We can procure, design, deploy and support all your ICT needs.
Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately.
We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
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