Professional Services Business Systems Analyst

1 week ago

Cork, Ireland Proofpoint Full time

Are you passionate about optimizingteam, and help shape the future of cybersecurity service delivery.At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide.
As a leader in SaaS-based cybersecurity, we empower our clients through innovative products and exceptional service.
Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client, and assisting customers with getting full value out of their Proofpoint solutions.
**About the Role** We are looking for a **Business Systems Analyst** to join our fast-paced, growing Professional Services Operations team.
This is a high-impact role where you'll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes.
You'll have the opportunity to innovate, automate, and scale processes in a fast-paced SaaS environment.
This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading **technical expertise, problem-solving skills, business process acumen, and a detail-oriented mindset****Key Responsibilities** **improve customers' implementation and consultative services experience**Support system administration for **Professional Services tooling**, including configuration, user support, and troubleshooting.
for the Professional Services team.Work with leadership to support **strategic initiatives** related to scalability, efficiency, and data-driven decision-making.
**Qualifications & Skills** **Computer Science, Computer Engineering, Systems Engineering, or equivalent work experience**Experience with **Professional Services Automation (PSA) or Interactive Project Management (IPM) tools** **Experience with CRM systems (Salesforce preferred).
****Strong programming skills** with experience in **Python** (preferred), JavaScript, SQL, or other scripting languages.
Experience using **Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise)** to enhance productivity, automate documentation, or support decision-making.
Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools.Familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization.Excellent **problem-solving abilities**, **adaptability**, great **communication skills,** strong **intrinsic motivation,** a **detail-oriented** approach to solving problems**,** and **experience** working in a **fast-paced, evolving organization.
** Familiarity with **automation and integration tools** (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato, etc.).
Experience working within a **Professional Services or Customer Success organization** in a SaaS company.
Familiarity with **API development and integration** for connecting business systems.
Familiarity with web application frameworks (Django preferred).
Experience with Smartsheet and Calendly.Experience with cloud platforms (e.g., AWS, Azure).
Find your network, your allies, and your biggest fans.
We know that work is simply better when you're surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed.
That's why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
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