Sales Executive Sales · Galway- Ie ·

Company Overview:
LetsHost has been in business serving the Irish domain and hosting market since 2005 and after its continued success it became part of team.blue in 2019, a leading digital enabler for companies and entrepreneurs.
Team.Blue was created in June 2019 by the merger of the regional leading hosting
providers Combell Group, Register Group and TransIP Group.
team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.
team.blue is a leading digital enabler for companies and entrepreneurs.
It serves over 3.3 million customers in Europe, and UK, and has more than 3,000 experts to support them.
It's goal is to shape technology and to empower businesses with innovative digital services.
Come as you are
Everyone is welcome here.
Diversity & Inclusion are at our core.
Far above any technical competence, we value respect, openness, and trusted collaboration.
We do not tolerate intolerance.
Sustainability
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do.
Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Interested in learning more about our dedication to making a positive impact?
Check our website.
Welcome to our journey.
Why choose LetsHost?
We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed.
We do this with:
A diverse and inclusive culture
Access to flexible working opportunities
A relaxed, collaborative atmosphere
Motivational, coach-style leadership
What we do
We make succeeding online as easy as it can be for our customers.
We:
Provide award-winning IT services
Keep our products accessible and competitive
Offer a diverse range of products to allow customers to grow
Are customer-obsessed, offering multi-channel exceptional support
Company Values:
The five characteristics that drive our behaviours and the heart of our business culture;
We put our customers at the heart of everything we do
We're stronger together and we trust each other to do the right thing
We tell it like it is, and keep doors and mind open
We treat each other with respect and regard
We're always thinking 'what's next?'
Company Benefits:
Company healthcare scheme
Pension
Competitive holiday entitlement
Company enhanced sick pay
Employee Referral Scheme
Remote working options available on completion of training
Cycle to work scheme
Job Description
As a Sales Executive, you will be leading the entire business sales cycle.
You will be engaging closely with IE Registry to upsell new domains and increase product engagement.
You will be supported, in being pro-active on making retention calls to customers who are at risk for a non-renewal.
The individual leading the role will work alongside the existing sales team to process inbound sales by phone, email and will be required to skilfully use ongoing sales strategies.
Along with being an important part of the sales team you will have the opportunity to work closely with our Support Department to promote positive customer relationships by providing the best customer service with their orders.
Being an important asset to the team your support, skills and experience will be extended towards our larger team- Accounts/Billing Department in times of work overflow and employee absences.
The support extended to the department will be to cover any customer queries (ticket) and phone calls (inbound/outbound).
Key responsibilities
Making outbound calls to customers based on product profile and project-based lists.
Process inbound sales opportunities by phone and email.
Pro-actively attempt retention calls to customers at risk of non-renewal.
Upsell existing customer at point of service renewal.
Process overflow/cover for inbound billing queries by phone and email.
Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
Required Skills & Experience:
Technical Proficiency and Understanding in/of Products/Services.
Commendable customer service experience, preferably at Supervisor level or higher.
Resilient with the ability to problem solve.
Sound knowledge of Microsoft Word, Excel and Outlook at an intermediate level.
Clear written and verbal communication skills.
Maintain and elevate the company's reputation for strict ethics while performing all responsibilities.
Skills & Experience
Strong IT skills including with Internet technologies.
Strong previous Customer Service experience.
Problem solving abilities.
Clear written and verbal communication skills.
Key Competencies
Key Competencies:
Delivering business results
Teamwork
Negotiating skills
Personal accountability
Solutions oriented
Self-Motivation
Customer focus
Attention to detail
Working hours
The normal hours of the business are 8:30 a.m. to 5:30 p.m. Monday to Friday
Monday/Wednesday/Thursday/Friday working hours are 9 am- 5:30 pm.
Tuesday working hours are 8:30 am- 5 pm.
For the first three-four weeks training will be provided, on a full-time basis from our offices in Galway.
Right to work:
At any stage, please be prepared to provide proof of eligibility to work in IE.
Unfortunately, we are unable to support sponsorship visas.
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